Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking Business Architect to join their busy team for a 12 month temporary assignment.About the role:As Business Architect, you will be the operational owner of the future state of client journey. You will play a critical role in representing this journey as a design input into the various projects which are in aggregate delivering the Agency's Service Reform. In addition, you will:
- Present future state of Customer Journey for diverse audiences as required
- Update future state of Customer Journey, reflecting scope and concept design from the Agency Service Reform Projects.
- Work with service designers, explaining future state and ensuring designs align with the future state.
- Participate in design workshops representing future state.
- Raise risks with executive where designs are not congruent with the future state Customer Journey.
- Advocate that designs should progress towards, or achieve, future state.
- Work with technology partners, ensuring that technology changes support the future state Customer Journey
- Proven experience in a Business Architect role, ideally in a leadership capacity
- Previous background within a a government or healthcare environment is a plus!
- Strong experience in Customer Journey Mapping and Design
- Excellent verbal and written communication skills
- Strong stakeholder management skills
- Immediate start pending Federal Police Check
- 12 month Temporary Assignment
- Full time hours, Monday to Friday
- Surry Hills or Newcastle NSW location
- $754.20 per day + super