AddressCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.
About the role
As a Business Consultant in our Member & Employer Experience team (MEX), you will play a key role in defining, capturing, and documenting requirements that define policies, business rules and processes. This role is offered as an initial Fixed Term role until March 2025. You will be based in Melbourne with flexible working.
You will be involved in process mapping activities for highly critical initiatives within a process centre of excellence. You will also be assessing and promoting Business Readiness activities for change across multiple projects related to MEX.
Success in this role requires complex stakeholder engagement experience, coupled with experience leading process continuous improvement in a complex service delivery environment. The successful person may have come from a Consultant / BA background, with core principles transferable into this role.
You will play a key role in the documentation and analysis of the interdependencies of our member journey, and ensuring the business understands the context of any change related to the quality of our member experience.
About You
- Proven experience in using business analysis techniques including elicitation, documentation, interviewing techniques, conducting workshops, process mapping, modelling, gap analysis, traceability and business scenarios;
- Experience in superannuation related projects would be desirable;
- Experience in analysing continuous improvements through Kaizen and lean methodology;
- Experience in process documentation and modelling;
- Understands concepts of Agile, Waterfall and Hybrid approach;
- Exceptional verbal and written communication and strong attention to detail;
- Experienced in working with external vendors;
- Competent knowledge of the Project Life Cycle, Business Process Management and Change Management;
We're keen to hear from you
If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via *******@cbussuper.com.au
Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers
Applications Close: 20 June 2024
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.
