AddressAbout the Company
Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.
Our business supports our state’s prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today’s community, but for future generations.
For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.
In short, we make a positive different to the lives of South Australians and the communities they live in every day.
About the job
As a Business Development Contracts Officer, you will play a pivotal role in managing the performance, reporting, and compliance of our bespoke customer contracts within the Customer Growth business unit. Your primary responsibility will be to ensure that billing initiatives align with SA Water’s policies and regulatory requirements, delivering accurate and timely billing for individualized products and services. You will collaborate closely with Account and Business Development Managers to resolve invoice and contract related issues and contribute to continuous improvement in billing processes, supporting our digital and customer strategy. Additionally, you will maintain records, conduct contractual audits, and generate reports to meet contractual obligations and regulatory standards. You will also manage applications for commercial activities on SA Water’s reservoirs. This role requires strong attention to detail, problem-solving skills, and a commitment to service excellence in a dynamic environment.
In addition, your responsibilities will include:
- Develop contract management plans to support our supply contracts with business customers
- Manage processes and frameworks to support contractual, billing and regulatory compliance, including conducting contractual audits
- Generate insightful reports by collating and analysing customer data from multiple systems
Your success in this role will come from:
- Tertiary qualifications in Commerce or related disciplines, or equivalent experience
- Strong communication and collaboration skills
- Ability to work autonomously and demonstrate initiative
- Experience in managing data and generating meaningful reports
- Understanding of contract law and management concepts (desirable)
- Intermediate to advanced proficiency in Microsoft Office Applications
- Experience with billing and customer service systems (desirable)
Further information can be found in the attached PD- Business Development Contracts Officer-PD 2024.docx
To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy Rayan from the Talent Acquisition team ***********@sawater.com.au
Applications close 4pm, 6 May 2024.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au
