Business Development Manager

About Us

The Tour Collective is Gold Coast's longest-running tourism and cruise company. Delivering a collection of award-winning experiences, including Sea World Cruises, Whales in Paradise, See Moreton, Arro Jet Boats, and Hopo Gold Coast Ferry.

We exceed customer expectations, maintain immaculate vessels, and attract talent to our fun dynamic company.  

Our innovative business is growing with a fleet of 10 vessels and over 90 team members. 

About the Role

We are looking for a Business Development Manager with experience in the tourism industry, to drive new business and nurture current relationships. 

Reporting to the Head of Strategic Relationships, this new position is a key sales role within the organisation. 

The purpose of this role is to bring in sales from the travel trade, corporations (B2B), and educational institutions.  

This is a face-to-face sales role “on the road” seeing existing and potential clients with the aim of securing business.

Workplace flexibility will be discussed with the right candidate e.g. the role can be 4 days, 4.5 days, or 5 days per week.

The role is extremely varied and interesting, you will work with some of the industry's best tourism professionals, and be instrumental in helping the business to grow. 

This key position includes the following duties:

Grow business from current sales agents

• Service sales agents across your dedicated markets - Domestic/Local, Business Events, Study Tours, Education, and New Zealand
• Actively manage the current sales agent relationships with the aim to increase revenue and the number of passengers booked
• Complete product training regularly with sales agents so their product knowledge of our experiences is up to date
• Ensure sales agents have appropriate sales and promotional collateral required to sell our experiences
• Identify and manage low-yield customers and develop more profitable relationships
• Look at all cross-selling opportunities for our experiences and partners 

Secure new business for the Tour Collective

• Identify and pursue potential new sales agents in your markets
• Secure new business opportunities through relationship building, the provision for product information and negotiation
• Reach out to business leads through cold calling

Build relationships

• Establish, develop and maintain positive business and customer relationships. 
• Through face to face or zoom calls build long term relationships with sales agents. 
• Network to build relationships and the company’s credibility
• Encourage agents and decision makers to come on famils
• Host/ Meet and greet major famils

Support the team and the business

• Note weekly sales activity in the sales strategy document and attend team meetings
• Communicate with the Operations Manager any customer service issues to be addressed
• Supply management with reports on customer needs, sales lost, and competitor  activities, as well as potential for new products and services for the Tour Collective
• Handling general tasks and duties assigned by the Directors / Head of Strategic Relationships

The ideal candidate will have the following:

• Proven experience as a results-focused salesperson
• Minimum 5 years in a Tourism/Travel Sales role
• Ability to be on the road and attend networking events
• Travel will be required both domestically and internationally as required
• Driver's license 
• Professional presentation and great communication
• Intermediate computer skills to update CRM

This new position is based at the Main Beach head office, with regular travel across South-East Queensland.

About You 

You will be a team player and excellent communicator, with a positive and ‘can-do’ attitude to tackle any project. You will be proud to work within a company that showcases the best of the region. 

This dynamic and growing company needs a flexible employee that can adapt to change.  You will be highly trustworthy as this key role requires independent and off-site work. 

Applicants must be based on the Gold Coast. 

About the Perks

If you love the ocean this job is for you!  Employees receive free travel on any of our amazing experiences, and their family members receive heavily discounted fares. 

Enjoy working in a rewarding high-performing team environment, within the dynamic Marine Tourism industry, where every day is different!  

We care for our employees and foster a fun working environment, to deliver exceptional customer experiences and the joy of adventure.

Employees receive discounts on food, drinks, and gift shop items.

Competitive salary on offer, including use of company car.

About the Process

If you are interested in the position please send your resume, and a cover letter demonstrating how you meet the above criteria.