Address AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories. Our Team provides repairs for light to high-severity collisions — on everything from small private vehicles and prestige cars to commercial trucks and buses. With around 3,500 people across approximately 150 locations, we deliver outstanding customer service and get over 300,000 people and businesses back on the road every year. With AMA Group, you can go anywhere.
The OpportunityWe have an exciting opportunity for an experienced Business Development Manager for our South Queensland division.
This is a permanent full-time role, based in Brisbane or Gold Coast with hybrid working arrangements on offer.
You will be provided with opportunities for growth, stability, and security as part of the bigger AMA Group.
The Business Development Manager develops, manages, improves and ‘owns’ the relationship with specific insurance customers to ensure a customer-obsessed approach and business growth across the AMA Collision Group.
The BDM is the main conduit for all operational matters between our operational teams, and the insurer customer/s. The BDM manages and facilitates key insurer customer relationships at all levels ensuring we ‘get closer to our customers’. This includes an understanding of current and future insurer customer needs and working with our operations teams to meet and exceed these.
The BDM is a part of a team of BDMs, each managing specific insurer customer relationships.
Responsibilities
Act in line with AMA Group’s value of “Together We Do It Right”.
For each insurer customer, develop and ensure operational alignment with the Customer Value Proposition
Understand the insurer customer’s current needs and work with the Operations team to ensure these are met in a timely manner.
Understand the insurer customer’s future plans and work with the Operations team to develop strategies and plans to ensure these are achieved.
Be the key contact point for operational interactions between AMA Collision Group and insurer customers.
Is seen and acts as the ‘voice of the customer’ with the AMA Collision Group.
Ensure insurer customer problems are addressed and solved in a timely manner and that proactive solutions are put in place to limit recurrence of the issue.
Meet regularly with the insurer customer’s key contacts and provide updates on the meetings to the Operations team.
Know” every key contact point in the insurer customer’s organisation.
Collaborate with the Operations team to provide proactive solutions to the insurer customer to better meet their requirements and drive their business.
Ensure reporting and metrics are in place to actively monitor the performance of AMA Collision Group for each insurer customer.
Provide this reporting to the business on a monthly basis, including analysis of themes, trends and the root cause/s (AMA Group or customer), with recommendations for improvements.
Provide feedback and insights to the insurer customer/s regarding enhancements they can make to improve shared performance.
Facilitate operational performance forums as required.
Regularly meet with the BDM cohort to share best practice and alignment.
Develop and educate Operations leaders and team members to be genuinely customer focused.
Desired Outcomes
Meet and exceed insurer customer key metrics, including the Net Promoter Score (NPS)
Ongoing improvement in customer focused culture of AMA Collision Group.
Ideal Experience and Qualifications
Approx. 3+ years experience working/interacting with automotive insurance companies, either from within or as a supplier/partner.
Robust understanding of the automotive insurance landscape in Australia.
Robust understanding of the collision repair landscape in Australia.
Tertiary qualifications in a related discipline are highly regarded.
We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.
