Business + Operations Manager

We're on the lookout for a highly experienced and results-driven Business + Operations Manager to drive our clinic towards ongoing success!

As a strategic leader with a strong healthcare background and exceptional analytical skills, you will play a crucial role in ensuring seamless operations, fostering business growth, and providing outstanding care for both clients + staff, all while working in a fun and dynamic environment.

This exciting role offers the opportunity to review and refine company systems, processes, and people, calling for a change agent who can elevate operational and employee performance while surpassing business objectives. 

You must be a team player who is passionate about promoting a happy, healthy, and active lifestyle!

About US

Kinematics is a holistic allied health clinic, offering a one-stop-shop for progressive, effective and personalised health care services to enhance movement, wellbeing and performance. Our service offerings include Physiotherapy, Osteopathy, Podiatric Biomechanics, Myotherapy, Remedial Massage, Clinical Pilates, Strength + Conditioning and an infrared sauna.

Our purpose-built clinic has an energetic vibe with a passionate team of clinicians and administrative staff. We have fostered a positive and supportive team culture, ensuring that every member is highly valued and appreciated. We take pride in the supportive community we've built with our clients, and our core values revolve around nurturing our exceptional culture and delivering elite client-centred care.

Key Benefits

• Fantastic clinic location in the heart of Richmond.
• Flexible working hours with the ability to complete some tasks working from home.
• Attractive remuneration and role progression.
• Be a key part of an innovative health clinic with a great working environment and high performing team culture.
• Great facilities with natural light and good vibes (including an infrared sauna, coffee machine and fully equipped gym and Pilates studio).
• Amazing team culture (including social activities and events). 
• Work alongside extremely supportive company directors.
• 50% off all treatments and classes.

This role is pivotal to ensuring the successful management and growth of Kinematics, with key responsibilities including:

• Lead a team of 14 practitioners and 4 administration team members.
• Create a positive work environment that encourages growth and development of team members.
• Proactively contribute to the continual improvement of policies and procedures to ensure compliance and the smooth and cost-efficient running of the clinic.
• Develop and implement strategies to grow the clinic, including marketing and business development initiatives.
• Establish and nurture business relationships with referral sources, develop community outreach relationships, and organise events.
• Ensure customer expectations are met and exceeded and build long-standing customer relationships to foster loyalty and trust, ensuring ongoing satisfaction and retention.
• Collaborate with company directors to set and achieve organisational goals.
• Main software’s used: Cliniko, Xero and Zoho Suite.
• Some reception cover will be required.
• Position to start in April to June 2024. 
• We may consider a part-time position for the right candidate.

About You

We are seeking an individual who is process-driven, adaptable and who loves a challenge. You will have a strong record of business improvements under your belt and be a confident and caring team leader who is/has:

• Prior experience as a Practice or Business Development Manager in an allied health or medical setting, with a demonstrated ability to influence and drive successful outcomes.
• A self-starter who is able to take the lead with projects and work calmly under pressure.
• Excellent communication and interpersonal skills, accompanied by strong time management and organisational abilities. 
• In-depth understanding of patient groups and healthcare professional management, ability to write, implement, and maintain policies and procedures, and have sound business acumen.
• Competent in staff recruitment, training, mentoring, coaching, and performance management, both independently and collaboratively.
• Knowledge of medical terminology and proficiency in using Xero and practice management software (Cliniko a bonus!).
• Computer literate with advanced skills in MS Office Applications and a continuous improvement mindset, coupled with a proven high level of accuracy, attention to detail, and problem-solving abilities.
• Australian permanent resident or citizen.

If you've got a proven track record of helping a business grow and thrive, whilst successfully managing a team, then we'd love to meet you!

We offer competitive remuneration, a supportive work environment, and opportunities for career advancement. The remuneration package is negotiable depending on your skills, experience and caseload.

How to Apply:

If this is the opportunity you've been waiting for, please apply with your CV and cover letter acknowledging:

1. Why do you want to work at Kinematics?
2. Why do you think you would be a good cultural and skillset fit within our team?
3. What does working as part of a team mean to you?

Please note: due to the volume of applications usually received for positions at Kinematics, we are only able to respond personally to those who are shortlisted.

www.kinematics.com.au