AddressWho is our client
A business who works in the transport an logistics space without being a transport company. They pride themselves on pairing experience with innovation, bringing significant logistics and transport industry expertise and innovative solutions to make managing freight simple. With nationwide coverage, our client provides exception freight and logistics services that deliver commercial and operational efficiencies with an authentic commitment to partner intimately.
They are on a significant growth trajectory and have continued to deliver excellence for their customers that has fuelled their focus to strive for more. This is an exciting time to join a business with leaders committed to getting their best from their people and create opportunities for all to grow.
The Role
Reporting to the Director Operations, the Business Operations Manager is a key leadership role responsible for driving the operational strategy to ensure alignment with all commercial and customer ambitions. You will have oversight and responsibility for a variety of functional areas including customer support, internal account management and business admin/reporting while managing key customer, people and supplier systems. You will be accountable for all new customer onboarding programs as well as delivering ongoing growth across existing customers, identifying process improvements and efficiencies both in terms of ways of work and system optimisations.
Working in tandem with sales teams, external suppliers and new/existing customers you will ensure the business solutions our client provides continue to be relevant and innovative across the supply chain industry. In short, as the Business Operations Manager you will foster cultural and operational change to propel the organisations and its customers forward.
Key Responsibilities include:
- Lead, coach and inspire the customer support team
- Review, maintain and enhance all formal operations policies and processes
- Drive process improvements to enhance automation, standardization, and simplification
- Oversee employee lifecycle processes and maintain documentation
- Develop and maintain effective system administration for key business systems
- Enhance the current suite of reporting to support data-driven decision-making
- Review, manage, and maintain vendor contracts and engagements
- Implement a robust risk framework to identify and mitigate operational risks
What’s on offer
- The chance to join a rapidly growing business in growing industry
- Highly competitive salary with lucrative performance-based incentives
- Opportunity to work with a dynamic and connected team
- A commitment to professional development and growth
- Collaborative and inclusive work environment
What we are looking for
- Dedicated experience in operational/business administration leadership roles
- Proven leadership to create environments that cultivate growth within their people
- Strategic mindset with the ability to enhance business processes effectively
- Exceptional problem-solving skills and willingness to engage hands-on in problem resolution
- Strong analytical and conceptual skills with the ability to deal with ambiguity in an agile manner
- Ability to collaborate and influence diverse stakeholder groups internally and externally
- Tech savvy, proficiency in Microsoft Office Suite and adaptable to tech innovation
- Degree qualified in management, business, or related field highly regarded
hireQ and its clients are equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Additional information
- High performing, ambitious and growing organisation
- Strategic and cultural leadership scope and accountability
- Link operational excellence to commercial value
