Business Support Officer

Business Support Officer

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 71,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD. Our aim is to ensure North Sydney remains a welcoming, well-designed, safe and beautiful environment for residents, workers and visitors.

A permanent opportunity currently exists for an organised and detail-oriented administration or records management professional to join our friendly, welcoming and hard-working Business Support Services team.

This role will provide a range of administrative support functions to our Planning and Environment Division with a focus on Development Applications and post consent applications. Duties will include entering and maintaining information in our document records management system (ECM / Ci Anywhere), corresponding with customers and providing a high level of customer service, arranging and taking notes in meetings, providing related certificates and consents, and performing other general administrative tasks as required.

• Experience working with ECM (Ci Anywhere) or other electronic documents and record management systems
• Experience using Microsoft Office applications
• Demonstrated time management and organisational skills
• Ability to work effectively both independently and as part of a team
• Previous experience in an administrative/customer service role
• Highly developed customer service skills
• Demonstrated written and oral communication skills
• Excellent interpersonal skills

• Knowledge of and experience in Local Government functions and processes (including planning legislation and regulations)
• Experience using Civica (Authority)
• Current NSW Class C Driver’s Licence

In 2023 we reviewed our organisational structure to increase leadership capacity and streamline decision-making, as well as increasing innovation, collaboration and communication.  Our broader cultural transformation for 2024 and beyond includes a focus on staff engagement, investment in learning and development and improved systems and processes all working together to empower the broader workforce to perform at their best.

Joining North Sydney Council now will enable you to go on this cultural transformation with us and to make a meaningful difference to both the organisation and the community of North Sydney.

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

• Easy accessibility to work with spectacular harbour view work locations
• Access to Fitness Passport 
• Excellent work-life balance with a 35-hour working week for indoor employees or fortnightly RDO’s for outdoor employees
• Flexible working hours with access to flexi-time for indoor employees
• Freedom to direct contributions to any compliant superannuation fund
• A holistic health and well-being program offering exercise classes, flu vaccinations, skin checks, and a touch football team
• Health and Well-being programs for all employees such as Yoga, Pilates, Kick Boxing
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Invitations to local government events, training and planning sessions
• Access to corporate social events at picturesque harbour locations
• Close locale to transport options including train, bus, metro and bike ways 

Salary range: $68,559 to $81,866 pa  + 11% superannuation + $1,000 pa transport allowance 

35 hours per week with access to flexi time 

Applicants are required to submit a resume and provide a statement of suitability for the role (no longer than a page). 

About Us

With a cohort of approximately 400 permanent (full time and part time) employees, we consider ourselves not too big, not too small - just right! At North Sydney Council we're committed to creating a diverse, inclusive and positive workplace. Our teams value the unique contribution each member makes, and genuinely strives towards making North Sydney Council a fun place to work! The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing. Our commitment to our staff at North Sydney Council is: To optimise employee performance in an enjoyable, safe, fair and equitable workplace

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to  provide a working environment that embraces and values diversity and inclusion. North Sydney Council  also adheres  to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.