Business Systems Analyst (AVP)

About the role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. 

Within ANZ, we are the Digital Sales Experience and Personalizationtribe, and our focus is to build momentum in Australia Retail division of ANZ through increased brand consideration and improved digital sales, as well as delivering on the transformation agenda through data-driven automation, customer insights and capability excellence.

Everything we do is built on the premise of improving our customers’ Financial Well Being.

Being a customer focused bank, we want to ensure our customers can easily find, learn about, buy, and activate our products & services digitally.

Working within the Digital Sales Experience and Personalization tribe, you will be joining a team who are passionate about attracting & activating customers through Digital Channels, as well as defining and developing sales & engagement strategies across all channels.

Role Location: Bengaluru, India

Role Type: Permanent/Full-time

What will your day look like

As a Business Systems Analyst, you will:

• Work with business to define and articulate business and customer needs into requirements
• Collaborate with Product Owners and Engineers to translate business requirements into workable technology outcomes for the squad
• Elaborate requirements into epics, user stories, discover, and analyze solution options 
• Partner with the Product Owner for refining the product backlog; with the squad to uncover dependencies and validate boundaries. 
• Lead requirements in risk and security reviews with the stakeholders 
• Identify opportunities for continuous improvement leading to more effective and efficient analysis
• Leverage tools for optimal collaboration (across geographies) and knowledge sharing
• Provide ongoing support for the platform as required e.g. problem / incident management

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience working as business system analyst in one or more of thefollowing:
  • • Customer origination platforms / online application systems
    • API based digital solutions
    • Adobe Experience Manager (AEM) / Content management tools
• Extensive knowledge of the business, customers, technical systems that support the business and related business drivers.
• A thorough understanding and working experience in the scaled agile framework
• Strong elicitation / requirements gathering, estimation, facilitation, and impact assessment skills – with equal focus on business process and technology impacts.
• Exceptional communication and interpersonal skills to facilitate business analysis outcomes with large, senior stakeholder groups
• Ability to adopt a functional decomposition approach to analysis using an extensive range innovative elicitation methods and techniques
• Ability to work with Product Owners and Engineers to analyze potential value, recommend solutions, uncover dependencies, and validate boundaries and sequencing of user-stories.
• Ability to define and articulate business and customer needs and drivers to inform decision making, assess and design solution outcomes and identify capability gaps
• Proficient across a broad range of elicitation techniques to defining requirements in complex business and technology environments to meet business outcomes and customer demands

• Ability to plan, estimate and manage analysis work for a team, facilitate ceremonies and drive outcomes
• Strong experience in understanding technology system modelling, system design, application performance needs and technology infrastructure.
• Ability to analyze interface designs and API interactions, data mapping, data modelling, request – response and different error conditions.
• Experience in aligning new features with enterprise agile release train and ability to support changes to production
• Ability to lead team meetings, conduct agile ceremonies and support the squad on Scrum Mastery aspects
• Growth mindset and a strong desire to continuously learn new techniques / technologies and bring innovative ideas into the squad

So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 64441

Job Posting End Date

 01/05/2024, 11.59pm, (Melbourne Australia)