AddressCompany Overview:
Pony and Cole is an award winning, vibrant café renowned for its big flavours, warm hospitality, and heartfelt service. Our ever-changing menu features fresh, homemade delights, making us a favourite spot for breakfast, brunch, and lunch.
Job Description:
We're seeking a dynamic Cafe Manager to lead our team in delivering exceptional service, operational excellence, and community engagement. As the Cafe Manager, you'll be responsible for overseeing day-to-day operations, managing staff, ensuring high-quality service, and upholding our standards of excellence.
Key Responsibilities:
- Lead and motivate the cafe team to deliver outstanding customer experiences.
- Manage day-to-day operations, including inventory, sales, and staff scheduling.
- Train, supervise, and support staff to maintain high service standards.
- Handle customer inquiries, feedback, and complaints with professionalism.
- Ensure compliance with health, safety, and cleanliness standards.
- Foster positive relationships with customers, suppliers, and the community.
- Collaborate with management to achieve business KPIs and targets.
Qualifications and Skills:
- Previous experience in a manager’s role within the hospitality industry.
- Strong leadership and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Commitment to delivering exceptional customer service.
- Knowledge of health, safety, and cleanliness regulations.
- Passion for food, hospitality, and creating memorable experiences.
- Strong understanding of business management, finance, and customer service principles.
How to Apply:
If you're passionate about hospitality and ready to lead a team in delivering exceptional service, we want to hear from you!
Please submit your resume and cover letter to *******@ponyandcole.com.au with the subject line "Cafe Manager Application”
Join us at Pony and Cole and be part of a team that's dedicated to creating memorable moments for our guests every day!
