Cafe Manager

Dawn Ocean Grove opened in December 2022 and has been a local favourite ever since. We are right opposite the beach and enjoy being in a peaceful part of Ocean Grove. We are looking for a Cafe Manager to take the reigns of Dawn. The right person will be experienced and passionate with a strong hospitality background with the ability to lead a team to execute the ultimate customer experience. 

Responsible for managing a team of Baristas, Floor Staff, this role requires a person who possesses both strong leadership skills and customer service skills to deliver an outstanding and memorable experience to our regular and first time customers alike. 

This role offers the opportunity to:

• Lead a team of talented Baristas and Floor Staff.
• Benefit from attractive remuneration and incentives
• Grow within an exciting and fast moving company

Tasks and responsibilities:

• Develop a positive team culture, consistent with our brand values
• Drive a market leading service experience and establishing a standard that all team members follow
• Inspire team members to excel providing ongoing support, coaching and build an appreciation for quality
• Providing coaching and direction to the team; training and performance management as required
• Managing the venue’s administration, systems and ordering
• Rostering the team to provide optimal coverage throughout the day whilst maintaining budgets.
• Identifying opportunities to increase sales and improve the customer experience
• Maintain quality, standards, safety and presentation of Café

You’ll be perfect for this role if you have:

• A passion for specialty coffee and hospitality
• At least one year experience in a similar management role
• Strong all-round Customer service and Barista skills
• Advanced interpersonal, communication, customer service and leadership skills