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Form of workAbout La Trobe Financial
Australia's leading Alternative Asset Manager since 1952. Our culture combined with our commitment to service and our customers has seen La Trobe Financial grow to over $18 billion Assets Under Management and over 550 employees deployed across Melbourne, Sydney and Shanghai.
The opportunity
As a Customer Care Officer in our Settlement & Customer Services Division you will play a crucial role in delivering exceptional service experiences to our borrowers. You will work alongside an enthusiastic and supportive team of people who continuously strive to deliver high quality customer interactions.
Reporting to our Customer Operations Manager, your primary responsibility will be to work in an inbound contact team responding to borrower loan queries by phone, email and our online portal.
This role is a great mix of customer service and support tasks, providing an excellent opportunity to build essential skills for a career in the financial services industry.
The key responsibilities include:
- Assist customers with statement enquires, online registrations, payment requests, account detail changes and other support queries they may have
- Provide a high standard of customer service and communication at all times
- Always represent La Trobe Financial in a professional manner and consistently demonstrate La Trobe Financial’s corporate values
- Consistently meet key customer experience performance targets such as call handling times and call quality
- Collaborate with other La Trobe Financial teams across the business as required.
About you:
You are highly motivated and enthusiastic individual who:
- Takes pride in delivering exceptional customer service experiences
- Possesses strong verbal and written communication skills
- Demonstrates personal accountability and ownership for your own work with strong time management skills
- Excels in a team-based work environment supporting your colleagues to do their best work
- Is proficient in working across multiple technology platforms and has proven skills with various computer systems.
Prior experience in customer contact roles in financial services is advantageous but not essential.
Employee Benefits
- Flexible working arrangements
- Paid Birthday Leave
- Paid volunteer days
- Ability to purchase additional Leave
- Employee Assistance Program (EAP)
- Training opportunities
- Social Events
- Retail discounts with Reward Gateway
We value your interest and encourage you to apply today. By joining us, you'll become part of a dynamic team dedicated to growth, relationships, and excellence.
Please note that only shortlisted candidates will be contacted.
