AddressHOBAN Recruitment are currently seeking expressions of interest from experienced Call Centre Superstars for casual assignments across a number of National Contact Centres. Located throughout the Melbourne metropolitan area as well as the North-Western subrubs, these assignments vary in length as per our clients needs and we offer highly competitive hourly rates.
Your responsibilities:
- Responding to a high volume of inbound customer queries by phone
- Have a genuine passion for delivery of high-quality customer experience and a willingness to assist and resolve customer enquiries
- Maintain a high level of accuracy when entering data real time into multiple systems
- Adheres to organisational processes and policies
- Have good quality and performance customer service results including attendance and adherence to roster
Your skills and experience:
- Previous experience in a fast paced, high volume contact centre environment desirable but not essential
- Highly developed written and verbal communication skills
- Excellent telephone manner and builds rapport easily
- Demonstrates high level of empathy when troubleshooting and problem solving
- Complaint resolution and Problem solving skills.
- Displays a high level of integrity and sense of urgency
- Ability to work towards and achieve targets
- Ability to work as part of a team and independently
If you are interested in roles like this and you meet the above requirement, please apply through this ad with your current CV and a covering letter clearing addressing your experience for this role as well detailing your experience around the responsibilities of the role.
Please note that only suitable candidates will be contacted.
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.au or visit hoban.com.au/adjustments.
