AddressInbound Customer Service Associate –Melbourne CBD
Responsibilities:
• Answer incoming customer calls and assist with queries and concerns
professionally and courteously.
• Provide accurate and timely information regarding products, services, policies,
and procedures.
• Manage customer complaints by identifying problems, offering solutions, and
following up to ensure satisfaction.
• Document customer interactions and transactions clearly and concisely in the
CRM system.
• Confidently handle technology faults, complaints, and troubleshooting issues.
• Maintain awareness of all consumer needs and offer effective responses.
• Record details of inquiries, comments, complaints, transactions, or interactions
and act accordingly.
• Resolve complaints related to billing or customer service.
Timelines:
• Training: 3-4 Weeks (9 am - 5:30 pm, Mon-Fri)
• Nesting: 3-4 Weeks (7 am - 7 pm, any 8 hrs., Mon-Fri)
• Post nesting, up to 3-4 Months: Work from office (7 am - 7 pm, any 8 hrs., MonFri)
• Thereafter: Work from Home / Hybrid Schedule (Rotating Roster): Timing: 7 am -
11 pm, Monday to Sunday
Our Office Location: Level 8 & Level 9 / 595 Collins St, Melbourne VIC 3000 (We are
right next to the Southern Cross Station)
Ideal Candidate Qualities:
• Excellent interpersonal skills.
• Strong communication skills.
• Effective problem-solving abilities.
• Customer service expertise
