Address
Form of workLocated in Carlton, Ontime Healthcare is a premier staffing solutions provider for individual care recipients in their homes, hospitals, and nursing homes across Melbourne and Regional Victoria.
We are registered to provide services to NDIS participants, Homecare Package recipients, CHSP, and private clients and also have strong relationships with all major public hospitals and aged care facilities.
We pride ourselves on being passionate and dedicated to meeting immediate needs, building independence, and supporting a person's well-being.
Position Purpose:
Support Ontime Health Agency - Homecare division in delivering high-quality Nurses and Support Workers to customers across Victoria, focusing on home care services.
Responsibilities:
- Manage shift fulfilment and care staff across various locations, specialising in home care services.
- Respond promptly to customer and client requests, ensuring effective communication with all team members.
- Maintain client records in the roster system, including support plans, service level agreements, and home site safety checklists.
- Book/replacement of care staff daily, record on the roster system, and confirm bookings via email.
- Ensure compliance requirements for all home care staff, achieve fulfillment rate targets, and provide regular shift updates to the allocations team.
- Customer Service: Build trust and rapport with customers, clients, and nurses, both existing and prospective.
- Teamwork: Collaborate effectively with all stakeholders to ensure seamless service delivery.
- Quality: Maintain high standards of care and service excellence.
- Outcomes: Drive positive outcomes through proactive engagement and superior support.
- Exceptional customer service skills.
- Strong work ethic, attention to detail, and a positive approach.
- Ability to cultivate and maintain interpersonal relationships with nurses and customers.
- Practical problem-solving skills and effective time management.
- Proficiency in office administration.
- Demonstrated teamwork and collaboration.
If you have any questions, please reach out to Anna Caelli on **********@nabenet.com.au or 0411 121 ***
Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, Aboriginal and Torres Strait Islanders, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.
