Address About Us
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our Customer Service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
About the Role
We have an exciting opportunity for a Full Time Customer Service guru (Care Organiser) to join our expanding team in Swan Hill.
The primary purpose of the position is to manage and to support the effective delivery of Uniting AgeWell Home Care programs and focuses on:
Provide excellent, helpful first point service to clients, visitors and staff
Build customer relationships and greet clients promptly and courteously
Effective management of office systems and supplies
Monitor and manage group email inboxes, post and other forms of communication
Manage database entries and appropriate documentation
Escalation / management of client enquiries / complaints and incidents reported
About You
You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential.
This is the place for you if you have:
Great Customer Service skills which are friendly and professional and are known for your caring and compassionate nature
Previous administrative and rostering/scheduling experience in community services
Ability to manage multiple requests in a fast paced environment
High level of verbal and written communication skills including excellent phone manor
Thrive in a team and also appreciate the one to one interactions
Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care
A current Working With Children’s card
Current and required flu and COVID-19 Vaccinations
Have Australian working rights
Are able to pass a national police clearance and/or NDIS clearance
Why work for Uniting AgeWell?
Be a part of a values based organisation
Join one of Victoria’s leading aged care providers in one of the fastest growing industries
Work in your local community and make a difference to the lives of our clients
Career pathways, education and training opportunities
Benefits, including salary packaging and access to our Employee Assistance Program
Be inspired and make a change with Uniting AgeWell. Apply now.
For more information, please contact our Recruitment Team at recruitment@unitingagewell.org
Job Reference # 13213
Applications close once a preferred candidate has been identified
