Care Organiser

About Us

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

About the Role

An exciting opportunity to join our team as a Full Time Care Organiser to assist and provide high quality care services to our clients in Bendigo and surrounding regions. 

The primary purpose of the position is to manage and to support the effective delivery of Uniting AgeWell Commonwealth Home Support Programme (CHSP). As a Care Organiser you will:

• Be the key contact for client enquiries / complaints  both by phone and in person
• Develop and maintain relationships with clients and/or their carers to ensure care needs are being provided
• Provide excellent customer service to all of our people, clients and stakeholders including clients and external suppliers
• Play an active role in supporting our team to maintain day-to-day service delivery and coordination of client service
• Be responsible for administrative duties including records management, monthly reporting and document control
• Monitor and manage group email inboxes, incoming calls and walk in clients and community members
• Action and document phone calls and/or communication relating to scheduling, including but not limited to sick call, rostering issues, change request, client enquiries

About You

You are passionate about what you do and want to make a difference in the lives of our clients, enhancing their self-esteem and empowering them to make choices. This is the place for you if you have:

• Are known for your caring and compassionate nature 
• Previous administrative and rostering experience in community services
• Can manage multiple requests in a fast paced environment
• Reliable, adaptable, motivated and committed to providing quality care
• Have experience within the aged care sector
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care

• A current Working With Children’s card
• Current and required flu and COVID-19 Vaccinations
• Have Australian working rights 
• Are able to pass a national police clearance and/or NDIS clearance

Why work for Uniting AgeWell?

• Be a part of a values based organisation
• Join one of Victoria’s leading aged care providers in one of the fastest growing industries
• Work in your local community and make a difference to the lives of our residents/clients
• Career pathways, education and training opportunities
• Benefits, including salary packaging and access to our Employee Assistance Program

Make a positive difference in your community – apply now!

For more information please contact the Recruitment Team at ***********@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!