Care Team Leader

• Permanent Full Time Role
• Excellent hourly rate for the right candidate + the Option to Salary Package up to $18,550 per annum
• Support vulnerable people to continue living their life, their way in the comfort & safety of their own home

We are looking for a Care Team Leader to join our team on a full-time permanent basis. As a Care Team Leader, you will be responsible for supporting and mentoring direct care staff to provide quality care to clients and carers within the community. You will report directly to the Community Manager and work closely with them to ensure that our workforce deliver safe and quality services to our clients.

• Oversee and manage the quality of service delivery to clients.
• Be the key contact for our clients and staff within your region
• Lead and manage the day to day operations within your region to ensure high quality, consistent service delivery.
• Lead, manage and support a team of Care and Domestic Workers to provide high quality and safe services to our clients.
• Provide induction for all new staff
• Ensure training compliance for all staff within your region
• Document and address any performance issues among employees.
• Foster and encourage a safe work culture to minimise safety incidents and injuries.
• Communicate effectively and inclusively with the team to keep them informed of relevant information.
• Identify, report, and resolve hazards and incidents to ensure compliance with safe work procedures.
• Respond to and manage client or staff concerns or complaints.
• Meet with client's in their homes to complete paperwork and facilitate commencement of their services with RDNS

The ideal candidate will have a strong background within the Aged Care Industry. With the ability to, demonstrate the following experience, skills and attributes:

• An understanding of aged care within a community environment.
• Demonstrated experience in leading a team to achieve outcomes.
• Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
• Decision making and problem-solving skills to innovatively manage the provision of service delivery.
• Experience identifying and managing risk through escalation
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Time management and organisational skills to effectively plan and prioritise work tasks.
• Knowledge of service provision, allocation and compliance with contractual obligations.
• Knowledge of manual handling principles with the ability to train others.
• A Health qualification and/ or Certificate III in Community Support Services in order to participate in and demonstrate personal care.

• Attractive hourly rate and superannuation
• Attractive salary packaging options - up to $18,550 tax free per annum
• Extensive orientation and on-the-job training
• Comprehensive health and wellbeing resources and support
• Exclusive fitness and health insurance discounts

To submit your application, and to view a copy of the Position Description, click ‘Apply'.

Based on RDNS Silverchain Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of a medical exemption, to be considered for employment with Silverchain.

About Silverchain RDNS Group

RDNS, a part of Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.

Driven by our values of integrity, respect, trust, and compassion, we aspire to create a better home care system for all Australians. Silverchain is a proud member of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, respected, and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, genders, abilities, and culturally diverse and linguistic backgrounds.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Please note that unsolicited applications from agencies will not be accepted.