Case Manager

As part of our diverse team based in Newcastle, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your
talent and hard work has a purpose.

We have multiple entry level roles available in our claims teams where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.

Case Management is a team effort! We have designated specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

Our Claim models and Training programs are designed to ensure that our Case Managers and Specialists work together collaboratively so you and your customers will truly be supported.

As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on Mondaythe 25th or Tuesday the 26th of March.

This will be a full time, permanent position commencing on the 6th of May 2024 based in either of our Newcastle King St or Honeysuckle offices, with flexibility to work from home once you've completed training.

YOUR RESPONSIBILITIES

• Provide early, timely and personal customer focused and empathetic service to injured workers and employers
• Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines
• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases
• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities)
• Conduct claims reviews, case conferences or face to face meetings with clients as required

ABOUT YOU

• Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service
• Willingness to go above and beyond for customers
• Thrive on working in a team environment and collaborating with others
• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
• High attention to detail and organisational skills