Case Managers

Join our dynamic team in the Case Management Branch of this Federal agency that makes a difference in the lives of those with disability. You must be an Australian Citizen to apply for this role.

We are seeking experienced and motivated Case Management professionals to ensure timely and consistent resolution of external review applications. This is a 12-month assignment with the possibility of extension, paying $60.26 p/h + Super, based in the CBD.

As a Case Management leader, you will be responsible for guiding your team through complex work guided by legislation, policies, procedures, standards, methodologies, and precedents. Your role will involve providing leadership, planning, resource management, performance management, and decision making for the Team Membership within the work area.

Key responsibilities of the position include:

• Undertaking end to end case management activities, subject to appropriate line manager input and oversight
• Resolving matters through case management of AAT applications
• Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

Key skills required:

• Individual Case Management of matters involving risk and vulnerable participants.
• Experience interpreting information and legislation to reach an agreed resolution.
• Decision making skills and the ability to justify decision based on evidence.

Desirable Skills:

• Knowledge of the NDIS and supports for people with disability.
• The ability to engage easily with a diverse range of people.

Applications for this role close by 5pm on Friday 26th of April 2024. Only shortlisted candidates will be contacted.

You must be an Australian Citizen to apply for this role.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.