Casual Tourism Officer

Would you love to share your passion and knowledge for our region? Do you have amazing customer service skills? Are you available to work any day of the week including weekends at short notice? 

If you answered yes to the above then we need you!

Lithgow City Council has an exciting opportunity for a Casual Tourism Officer to join their team, this offer will suit those who are looking for flexibility and for a great work-life balance. 

Working as part of a team, you will ensure the first interaction with our customers over the phone or face to face is positive and professional, with a focus on providing accurate and relevant tourism information, ensuring our tourists walk away with an understanding of the local area and a desire to explore and engage with the community. 

Located at the Seven Valleys Visitor Information Centre, the position is required to provide a high level, quality customer service and meet set sales targets in order to increase visitation and occupancy to local tourism product.

More specifically, your duties will include (but will not be limited to):

• Deliver tourist information and resources to visitors, as part of front line customer service, in a timely, friendly, efficient and professional manner
• Process council cash payments
• Help to maintain stock and resources
• Perform clerical duties including data entry and word processing
• Assist with general administration duties
• Assist in organisation of promotional activities and event co-ordination

The Seven Valleys Visitor Information Centre operates between 9:30am and 4:30pm, 7 days per week including public holidays. We are looking for someone that has availability for weekend work as well as during the week. 

The successful candidate will meet the following criteria:

• Commitment to the principles of excellence in customer service
• Proficiency in Microsoft Office Suite with well-developed administrative skills
• Excellent communication skills including the ability to liaise with the general public and high quality written skills
• Ability to provide a flexible approach to work practices and hours within the provisions of a 7 day roster
• Ability to prioritise work schedules to ensure set outcomes are achieved
• Relevant experience in customer service
• Cash handling experience
• Demonstrated ability to work co-operatively as part of a team
• Demonstrated ability to meet set target sale commissions

In addition, an ideal candidate would have experience in:

• Tourism or hospitality qualifications
• Previous experience in the tourism industry
• Knowledge of the tourism attractions of the Seven Valleys region

If you are looking for a change of lifestyle, a new adventure, or to take the next step in your career, this is the role for you.

• Between $39.43 and $43.59 per hour, commensurate with your skills, qualifications and experience
• Casual on an as needs basis
• Ongoing learning and development opportunities
• Flexible working environment 

APPLICATIONS CLOSE ON Tuesday 9 July 2024 at 4pm AEST.

Please note: To be considered for this position, candidates must address all selection criteria. Those who do not address the selection criteria with examples will not be considered.

Applications generated using Artificial Intelligence (AI) may not be progressed in the recruitment process.

Preferred applicants will be required to undertake a pre-employment medical, which includes a drug and alcohol screening and functional assessment. Preferred applicants may be subject to reference checks, driving history checks, qualification checks, a NSW Police Check, a Working with Children check and confirmation of your Right to Work in Australia.

You must be an Australian or New Zealand Citizen or a permanent resident or have the right to live and work in Australia to apply for this position.

The Lithgow local government area is located on the western edge of the majestic Blue Mountains. The area totals 4,567 square kilometres from the Capertee and Wolgan Valleys in the north, Little Hartley in the east, Tarana in the south and Meadow Flat in the west. 

The major urban centre of Lithgow nestles in a valley of that name, overlooked by the sandstone escarpments of the Blue Mountains. In the addition to the major urban centre of Lithgow, the Lithgow local government area has 12 villages with mining or farming backgrounds. These smaller centres have proven to be a attractive rural residential areas which, along with the broader rural areas offer a truly unique lifestyle that harmonises its urban, industrial and rural qualities.

Council is focused on delivering quality services as a Centre of Regional Excellence that encourages community growth and development, and contributes to the efficient and effective management of the environment, community and economy for present and future generations. 

The guiding principles of integrity, resilience, respect and accountability define how Lithgow City Council strengthen its working environment to deliver on the aspirations of our community. For further details on Council's values, please visit https://council.lithgow.com