Central Support Officer

MADEC is a not for profit organisation operating in South Australia, Victoria, Queensland, New South Wales and Tasmania.  We believe a job can change a life and we are driven to help people in financial or social disadvantage. Through employment services, vocational training, labour hire, and other services and programs, we empower people; connect with support; enhance skills and confidence; and provide opportunities to reach the goal of employment.

Reporting to the Manager - Central Support, you will be responsible for handling staff enquiries and providing support to our operational sites, through completing various tasks that will contribute to improved performance at an organisational level.

You will be responsible for:

• Daily management of a staff enquiries inbox;
• Completing daily audits of Provider Appointments and providing feedback;
• Conducting quality job search assessments and providing feedback to Job Coaches;
• Manage and monitor Participant MOR’s are appropriate;
• Daily monitoring of guidelines and contractual information;
• Liaise and build relationships with internal MADEC staff in a professional way;
• Providing support, advice and practical employment assistance to participants where required;
• Use reporting to identify gaps and/or opportunities in performance or adherence to guidelines and/or MADEC policies and procedures;
• Ensuring KPI’s relating to reporting, documentation, evaluation performance are completed and achieved within the required timeframes;
• Maintaining and updating information systems, including participant files.

Desired Skills & Experience

To be successful in the role, you will have:

• Exceptional customer service skills;
• Sound digital literacy;
• Attention to detail;
• Highly developed emotional intelligence;
• Ability to handle difficult situations and conflict;
• Well displayed skills in Microsoft Office programs such as Word, Excel and Outlook;
• KPI/performance target background.

A valid Working with Children and National Police Check are required.

Culture and Benefits

MADEC prides itself on providing a supportive environment with opportunities for personal growth and development.

We also offer:

• Salary Packaging to the value of $15,900
• Tax free entertainment expense benefits
• 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health
• Up to 5 weeks annual leave after three years’ service (eligibility conditions apply)
• Additional personal leave and more!

Be a part of MADEC

Our approach to diversity is simple: it’s about embracing everyone.  We are committed to creating a culture of belonging that embraces the contributions of all team members, and we welcome applications from people of all backgrounds, ages, nationalities, abilities and cultures to help deliver upon MADECs purpose and drive our success.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. 

Helping People    |    Addressing Needs    |    Improving Lives