Change Analyst

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?  

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The Opportunity

As Change Analyst you’ll provide each project that the Consumer organization launches in market with best practice change management analysis and support that ensures E2E ‘acceptance and readiness’ of any change created, resulting in an awesome customer and agent experience, and delivery of business objectives!

You’ll play a critical role in building and embedding a change management discipline, through the creation of analysis frameworks, reporting, knowledge sharing and operating rhythms, that build key stakeholder understanding, appreciation and support for the importance and positive impact that E2E change can have for customers and the wider business.

 What you’ll be doing day-to-day

• Working with the Business Readiness Manager to establish change management rhythm that drives E2E review and identification of changes required across the business that is driven by each project.
• Establish strong working relationships with key stakeholders that foster awareness, analysis and two-way understanding of potential impacts that each project is likely to have on relevant business units.
• Support the Business Readiness Manager in providing effective stakeholder management to ensure that identified changes are accepted and agreed to be actioned before project launch.
• Help drive E2E change, ensuring action is taken across all areas of business, supported by thorough documentation.
• Undertake impact and readiness assessments, and document key changes to processes and practices, in consultation with subject matter experts.
• Support ‘Go/No Go’ project delivery gate for all projects across Consumer, by providing a recommendation on ‘E2E business readiness’ for any change that is created by a project.
• Assist Project Managers with regular status tracking and reporting on E2E readiness for projects and develop change management artefacts and tools to effectively support the understanding of project readiness.

 What you’ll bring to this role

• Proven experience in change management, or a related role in a fast-paced project environment.
• Excellent understanding of change management methodologies and stakeholder engagement practices and strong documentation skills.
• Business acumen, combined with a demonstrated aptitude for understanding customer, front-line, business processes and systems that could be impacted by project change.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision making coupled with a flexible mindset and a high level of resilience.
• The skill to deal with multiple, concurrent competing priorities and effective with MS PowerPoint, Excel and Project.
• A confident communicator, comfortable engaging across the organisation and actively building, developing, and maintaining excellent professional working relationships with stakeholders.

 What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment. 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service! 
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.