AddressReceptionist/Administration Assistant - www.truehealthsolutions.com.au
We are a high profile and well established Chiropractic and Wellness clinic based in Carlton North and Hampton.
We are looking for a bright and enthusiastic person to join our friendly energetic team. Mainly for the Carlton Clinic.
**Casual rate of $30 per hour + Super + complementary Chiropractic care and further clinic benefits & discounts. 8 weeks + of onsite training will be provided at $25/h.
NOTE: This position is based in Carlton however we may require you to work in our Hampton clinic from time to time. **Own transportation and drivers licence is a must.
** Approx. 8hrs - 10hr per week + (or more if desired) with the expectation you will be joining us for min 12months + Commitment is required - this is not a casual holiday job.
** Casual position and rates above (which is preferred by current employees) however part -time negotiated package will be considered for right candidate if preferable.
** As we are a high profile clinic dealing with exclusive clientele - a high level of confidentiality and professionalism is required at all times. The successful applicant will be highly organised, neatly-presented, mature and with a bright, caring nature and nurturing excellent communication skills.
The daily responsibilities include managing the Front Desk, answering e-mails and phone calls, taking payments and health fund with complete accuracy, follow procedures, scheduling appointments, recalling patients, welcoming patients and managing day to day operations of the clinic.
To be successful in this role, you must be able to work with sensitive patient data and maintain confidentiality. You should also be able to multitask under pressure without sacrificing accuracy in your work. Top candidates will be detail-oriented and service-driven.
Previous experience in a similar position is required - preferably in a Chiropractic clinic or studying Chiropractic. Full training and support will be provided and there is an expectation you will already be highly proficient computer and office admin skills.
Receptionist/Admin Assistant Responsibilities:
- Greeting and welcoming patients upon arrival.
- Ensuring that the waiting area and clinic remains in excellent condition at all times.
- Ensuring the safety, compliance and procedures is followed at all times and reporting to Practice Manager any discrepancies.
- Answering phone calls, responding to e-mails, scheduling appointments, and recalling patients.
- Taking payments, bookings, balancing daily takings etc.
- Ensuring the practice and staff are following the correct procedures for TAC, EPC & DVA patients and assisting with staff or patient queries.
- Ensuring the Practitioners Calendars are booked efficiently.
- Collecting and recording patients' personal and medical information.
- Verifying payment methods, including patients' health insurance coverage.
- Tracking and ordering inventory.
- Preparing treatment rooms prior to appointments, as needed.
- Monitoring the cleanliness and maintenance of the clinic and reporting any necessary improvements to the Practice Manager.
- Assisting the Practice Manager with management of IT, claims systems, Marketing, Social Media, Expos, Staff training, Seminars, special projects, new systems implementation etc,
Requirements:
- Highly proficient in Microsoft Office, Excel and Client based systems (we use Prac Suite).
- Holds general IT & Marketing skills.
- Excellent verbal and written communication skills.
- Strong interpersonal and organizational skills.
- Well-groomed, professional appearance.
- Able to work early morning, evenings and weekends, as needed.
- Current Driver Licence, WWC check & Police Check
- Able to work at short notice to assist on other shifts where needed.
- 2 years' administrative experience, preferably within a healthcare or wellness setting.
- Must have current Drivers Licence and own car.
About you:
- You are energised and create energy
- You are well presented and have great people skills
- You are organised and can learn and implement new systems quickly
- You are capable and confident
- You are accountable for your outcomes
- You’re passionate about health!
- You thrive on personal development
- You have drive to grow
- You are resilient and adaptable
To apply for this position please send your VIDEO application to *******@truehealthsolutions.com.au along with a copy of your CV & references.
Questions for your Video Application:
- Tell us about you – ie. where you live, family, interests, education etc.
- Tell us about the most relevant job you have had to this role.
- Tell us why you are the most suitable for the role.
- Tell us what interests you most about this role.
