Claim Coordinator

With a 30 plus year history, AJG Australia is at the dawn of a new era, one where business diversity will write the story of our future.

AJG Australia is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs. 

Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide.

We are stronger for families, for communities, for businesses.  For when the unexpected happens.  We are there, right across Australia.  We are the builders that care.

The Claim Coordinator is responsible for organising and managing high volumes of emergency make safe repairs for insurance customers, as well as overseeing the end-to-end cycle of restoration jobs. The primary goal is to ensure that work is completed safely, efficiently, and within KPIs, while maintaining seamless customer experiences. 

This role requires close collaboration with Claims Consultants and Key Stake holders. 

Responsibilities of the role include but not limited to:

• Adhering to contract requirements and Service Level Agreements (SLA’s)
• Maintain client and customer satisfaction, adhering to contract requirements and Service Level Agreements (SLA’s
• Coordinating all Restoration works from triage to completion.
• Issuing Purchase Orders, updating file notes, internal and external systems, and managing communication with the claims consultants, assessors, and repair supervisors.
• Building and maintaining relationships with trade contractors.
• Liaising with Supply Chain Officers to ensure trade availability, monitor service levels, and manage trade workload.
• Reviewing and approving reports, scope of works, invoices, and variations.
• Ensuring compliance with Health, Safety, Quality Management policies and procedures, OHS, and insurance requirements.
• Maintaining restoration works within agreed standards.
• Coordinating further make safes as required.
• Adapting to temporary changes in processes and responsibilities during high claim volume or extreme weather events.
• Work in collaboration with Claims Consultants and other Stakeholders
• Ensuring that restorations jobs are conducted in a manner that is consistent with company values, policies, and ethical standards.
• Responding to inquiries and complaints, and escalating issues as needed.
• Contributing to the continuous improvement of emergency response processes, including identifying areas for improvement, and implementing solutions to address them.
• Perform other reasonable duties as directed by the Emergency Response Manager

• Excellent communication and interpersonal skills
• Strong attention to detail while managing high volume
• Be highly motivated and achieve good results
• Ability to problem solve.
• Ability to work well in a team environment.
• Ability to establish and maintain positive relationships with stakeholders
• Strong organisational and time management skills
• Be highly motivated and achieve good results.
• Proven ability to manage multiple tasks at once in a busy and diverse environment
• Strong competency in all Microsoft Office applications, iOS applications, and web/cloud-based portals
• Advanced listening and communication skills
• Trade and/or technical background would be an advantage
• A broad knowledge of personal insurance and/or domestic building construction and repairs would be an advantage

We, at AJG Australia, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality.  Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.

At AJG Australia we offer a range of benefits including:

• Access to Employee Assistance & Well-being programs for all employees
• Flexible work options for our employees (as discussed with your local manager) providing a fair balance between work and other responsibilities
• Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential
• Referral bonus reward for any employee who refers a candidate to work for AJG Australia
• Investment and strong commitment to the safety of our workers

It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business which is the AJG Australia you know today. 

Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, pre-employment medical, entitlement to work, National Criminal History Check, Working With Children Check and driver’s licence history.