OverviewGallagher Bassett's Eligibility branch specialises in making quality decisions relating to determining liability of newly-lodged worker’s compensation claims within designated timeframes.The New Claims Coordinator role supports the eligibility function ensuring all New Claims received are promptly identified, reviewed and registered to enable correct and prompt eligibility entitlement decisions to be made. We are looking for an individual with excellent customer service and administration skills.At Gallagher Bassett, we offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.
How you'll make an impact
- Accurate identification of claim types, coding of all New Claims and registration of all New Claims, accurately and within specified time frames
- Contact employers/workers (where required) to verify claim lodgement details
- Monitoring of New Claims inboxes and registration queue. Actioned as required
- Accept and complete other duties and responsibilities as directed by Team Manager
- Experience in an office environment or administration
- Accurate data entry skills
- High attention to detail
- Excellent communication and interpersonal skills
- Tertiary qualifications in an appropriate discipline preferred
- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Opportunities for ongoing education and development
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!