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SalaryContribute to a small team assisting in processing insurance claims, offer superior customer service and liaising with a variety of stakeholders.
The Role
Join our client in the automotive industry, providing superior customer service to policy holders, agents and mechanics. Enjoy the variety of claims including car, motorbike and caravan.
This role incorporates manual processing of claims, customer contact and administrative duties. This role is standard full-time hours of 8.30am to 5pm, Monday to Friday.
Key Duties
- Raising and processing of claims
- Answering inbound and outbound enquiries from a variety of internal and external stakeholders
- Processing of transfers
- Dispute processing and handling
- Records maintenance
- Work as a team during peak periods to maintain fast processing times
- Full onsite training with continued support
- Access post probation to the companies Reward and Recognition Program
- Fun team environment with perks such as confectionery supplies
- Additional gifted day of leave on your birthday
- Prior contact centre experience
- Experience and proficiency in administrative tasks
- Commitment to providing excellent customer service
- Exceptional computer literacy and software adaptability
- Great time management and problem-solving skills
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
