Claims Consultant (Remote)

The growth of Hello Claims has created exciting opportunities for Claims Consultants / Specialists to join our growing team. In return for your commitment, we provide an amazing culture of collaboration and high performance, a place you will learn, grow and enjoy coming to work each day.
Hello Claims has delivered a ‘First to Market Assessing Technology and Claim service’ providing motor claims operational excellence across Australia and New Zealand. Our motor claims management and assessing solution covers passenger vehicles, trucks, machinery, caravans, motorcycles and motor liability claims.
The Opportunity

• Manage and oversee a portfolio of motor claims, guiding customers through the entire claims process.
• Process claims efficiently, from initiation to resolution, providing exceptional service to our customers and clients.
• Act as a direct point of contact for customers, service providers, and Assessors, ensuring smooth claim processing within your portfolio.
• Be the first point of contact for inbound calls and emails and respond in a timely manner.
• Handle communication through various channels, including email and phone.
• Respond to customer complaints as they arise and work with colleagues to improve internal processes.
• Please note, this is a remote working opportunity however only candidates currently located in Australia will be considered.

What we offer you

• Work full-time from home
• Attractive remuneration package
• A growing company with opportunities to accelerate your career
• Great company culture with a supportive team
• Flexible working arrangements
• Ongoing support and development

About You

• Minimum 2 years’ of insurance claims experience (essential)
• Previous motor claims experience (highly desirable)
• Experienced and comfortable in communicating over the phone and via emails
• Self-starter who is able to prioritise with ease
• Care about the quality of your work and have strong attention to detail
• Always seek to deliver great customer outcomes and can communicate with ease
• Enjoy collaborating with others
• Strong computer skills and able to navigate new processes quickly

If you would like to be a part of the Hello Claims team then please submit your application. You are also welcome to send us any questions you may have any questions on to recruitment@helloclaims.com.au. We look forward to hearing from you!