AddressMake a difference as a Claims Consultant - Property
Join the largest insurance group in Australia and New Zealand.
NRMA Insurance has been protecting what matters most for more than 90 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s largest and most iconic brands.
YOUR ROLE
Multiple opportunities for property Claims Consultants to join the NRMA team based in WA, QLD and SA on a full-time permanent basis. Your primary purpose is to assist our customers in their time of need, creating close relationships, with the aim to work fast and efficiently to ensure a smooth claims process. Taking inbound calls from customers and case managing your claims, you’ll assess information to lodge the claim and work with suppliers and repairers to ensure replacements and work are carried out in a timely manner.
Your IAG journey commences with a comprehensive, 4-5 week training block followed by another 6-week live supported training rockpool. Ongoing support, coaching and training is provided. Training will be a mixture of office based and virtual.
Once signed off as competent, employees can enjoy the benefits of flexible work arrangements. There is a minimum requirement to attend the office one day per month on team anchor days. There may be other times when office attendance is required.
You’ll need to be flexible to work on a rotating roster Monday to Friday between:
QLD 8:00am -7:00 pm
SA 7:30am – 6:30pm
WA 9:00am-5:00pm
Please note: During training WA employees may be required to start from 7am WA local time.
To work from home, you’ll need high-speed internet connection and a private home office set up.
ABOUT YOU
- Effectively communicate with customers and diffuse conflict situations
- Strong customer focus including well developed customer service skills
- Intermediate computer skills – ability to troubleshoot
- Good attention to detail
- Confidence to make decisions
You’ll be operating in a fast-paced environment with customers that are experiencing major life events. High level of communication, displaying empathy and the ability to be resilient is an absolute must. In return you’ll be part of an engaging team that make a difference.
ABOUT US
At NRMA you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.
All this shows up in what we offer:
- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Grow your career through dynamic secondments
- Keep your skills current and accredited with the IAG Academy portal
We’re ready for you. Apply today.
Learn more about who IAG is here.
What’s next?
Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and possibly a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview!
Remember to keep an eye on your emails and text messages once you’ve applied.
