AddressAbout Us
Ethos Building & Restoration is an established, highly regarded and rapidly expanding construction company based in Docklands. We are a specialist insurance builder that has established a strong industry reputation for delivering superior customer service and quality workmanship, specialising in Commercial, Domestic and Strata construction. We were awarded AICLA 2020 & 2022 Builder of the Year.
We are offering a career path opportunity for someone highly motivated to join our talented and professional team as a Claims Coordinator. The position is a full time permanent position.
Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and, growing the business under our defined strategic long term vision.
If you are seeking a career, are prepared to be truly challenged and want to work within a high performing team with like-minded individuals, then please reach out to us.
The Role - Claims Coordinator
- Manage & Register client claims into our main claims/project management system.
- Triage of Claims by complexity and urgency, ensuring the claim is directed to the appropriate area of the business.
- Support & backup to Client Account Management, Construction, Estimating, & Desktop Solutions teams with various functions.
- Facilitate & prioritise Estimators, Construction Supervisors, and external contractors to respond to urgent or emergency matters.
- Support customer enquiries and facilitate the resolution of those enquiries
- Assist in meeting client contractual and compliance expectations.
- Manage incoming calls and the relay of messages as required.
- Provide administrative support through the processing of jobs, invoices, archiving and other duties as required.
- React and respond quickly and flexibly to urgent matters, client requirements and any business priority that arises as directed by the leadership or management teams.
- Support the onboarding of construction suppliers and trades.
- Provide support to all areas of the business as otherwise required.
About you:
- Demonstrated previous construction administration, insurance claims, and phone-based customer service experience
- Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards.
- Outstanding written, verbal, and interpersonal communication skills and the ability to liaise with many people in a positive and customer focused manner.
- A hands-on, strong organisational skills, highly capable of multi-tasking, with high-level attention to detail.
- Strong computing skills and knowledge particularly with Microsoft Outlook.
- The ability to work effectively as part of a close team with minimal supervision.
- The capacity to learn new tasks and processes quickly
In return, we will offer:
- Great team culture
- In house gymnasium and optional health and wellbeing workshops
- Onsite role with work-life balance, no long hours/ overtime
- Vibrant new Docklands location; great amenities within walking distance
- Close to public transport
- Attractive salary package for the right candidate
