Client Information Officer, Legal Aid

Client Information Officer – Brisbane call centreLegal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time Client Information Officers working to our Call Centre. About Legal Aid QueenslandLegal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland. About the RoleClient Information officers assist people identify their legal problems, explain their legal rights and responsibilities, and provide information about how to apply for a grant of Legal Aid.  You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer. All Client Information Officers complete an extensive initial training program and participate in an ongoing training and development program to enhance their customer service and communication skills and improve their knowledge of the law and our legal system. In this role you may be exposed to sensitive information and need to have an ability to calmly: manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone. provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies. participate in skill development processes, including call monitoring, on-the-job and group training. You will have: Experience providing client services by telephone and by using a variety of electronic communication methods to vulnerable and/or distressed clients You have a demonstrated ability to…
Click here to view more detail / apply for Client Information Officer, Legal Aid