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Form of workDo you have the drive and motivation to support and enable our clients to live safely in their own home, whilst maintaining a quality of life that maximises their potential?
An exciting opportunity exists in our Sunshine Coast office based in Birtinya for an experienced, energetic, and passionate Client Liaison Officer.
About us:
Celebrating our 13th Birthday this year, our Home Instead Sunshine Coast & Gympie office is the trusted choice for in-home care and companionship services in Queensland's Sunshine Coast. We are committed to making a positive difference in the lives of our clients and their families. We take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently, and happily in the comfort of their own home. By joining our dynamic and enthusiastic team in our new office in Birtinya, you will be adding value and changing lives.
About the role:
Reporting directly to the Client Experience Manager, you will provide effective and high-quality telephone and administration assistance to support our clients living in the Sunshine Coast & Gympie areas. Specifically, the Client Liaison supports the delivery of care management, ensuring quality client care and business development and growth.
Responsibilities include:
- Field new client enquiries over the phone in a welcoming and knowledgeable manner
- Follow up all client service enquiries immediately and enter detail into the RMS
- Assist with triaging phone calls to the Care Management Team
- Read and escalate client reports daily
- Complete 6-month client phone reviews, detailing feedback to the Care Manager
- Providing assistance with the scheduling of client's services, liaising with caregivers and approved service providers
- Support with After Hours function on a rotating basis
What we offer:
- Energetic and outgoing team
- Great working culture
- Passionate culture focusing on ‘person centred’ care
- Respectful and supportive atmosphere
- Growing company
- Competitive Salary Package
Skills and experience:
- High-level administrative approach with a high attention to detail.
- Highly efficient workflow with proven time management skills.
- A clear understanding of what Home Instead represents and what we can deliver, also be knowledgeable about a wide range of resources in the community.
- Effective communication with excellent customer service skills and demonstrated problem solving abilities.
- Proven ability to work both autonomously and as part of a team.
- Self-motivation and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.
- Proven experience in identifying appropriate services or resources and build effective relationships to work with multidisciplinary teams across the health and community services sectors.
- Demonstrated ability and confidence to sell consultatively.
- A professional demeanour that creates a favourable first impression that puts people at ease and builds into a trusting relationship.
- Demonstrated discretion, integrity, fair-mindedness consistent with the culture and values of Home Instead.
- Professional attire and presentation always.
- A valid driver’s license.
- A current police clearance, or be happy to obtain one.
If this role sounds perfect, please express your interest by including a resume and cover letter addressing the skills and experience requirements. Applications can be submitted via SEEK or emailing ********@homeinsteadsc.com.au.
