Client Manager - Mel

We are searching for a talented Client Manager to join our Melbourne studio.
...have you worked in the world's best agencies?
...do you have outstanding FMCG client management experience working with global brands?
...are you ready to level up?
If this sounds like you, we'd love to hear from you!
ABOUT US:

• 360+ strong global design agency

• 100% independent

• 25 years young

• 8 studios around the world

Bulletproof is a creative powerhouse run by creatives—a place where liked-minded individuals come together to deliver brilliant ideas. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. You don’t need a degree to get a job at Bulletproof: we choose talent over title and seek people with energy, passion and soul.
As a team, we blur the lines between branding, content, digital, film, innovation and packaging; all the while bringing our clients the very best of the best.
At Bulletproof we have three core beliefs:
GREAT IDEAS CHANGE THE WORLD...
We believe in the power of design to influence human behaviour, affect change and pierce conventions.
PEOPLE MAKE THE DIFFERENCE...
That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.
STAY NAÏVE…
We believe naivety keeps you relentlessly curious, open to possibilities and leads to purer, more interesting and uncharted solutions.
ABOUT YOU:
As a Client Manager, you will be responsive and imaginative in how you respond to internal
and client requirements, always looking to deliver the best solutions on time and on budget
with exceptional attention to detail and organisational skills. You’ll interact with all departments,
building an understanding of the Bulletproof disciplines and tools. You will be responsible for
some key client relationships and will confidently represent Bulletproof in a number of client
facing situations.
ABOUT THE ROLE:
Your main duties and responsibilities will include:
CLIENT FACING

• Organising and attending a number of client meetings; creating and contributing to

presentations, ensuring meeting notes are distributed in a timely manner

• Being a key point of contact within the agency for clients across a number of projects

whilst converting strong and influential relationships into meaningful partnerships

• Managing client expectations through on-going dialogue and honest discussions

• Being responsive to client needs and requests, whilst balancing great service with the

needs of the agency

• Being flexible and adaptable to circumstances, proposing solutions with ease

• Beginning to negotiate simple fee and timing discussions with the support of senior team

members

• Writing and/or overseeing the timely distribution of agendas, contact reports, status

reports, timelines and other client facing documentation

• Confidently presenting and discussing briefs, feedback, proposals and financials with the

client team

• Confidently talking about the industry, current category and market trends to provide ideas

and inspiration to grow our client’s business

• Keeping your eyes and ears to the ground; continually seeking out new opportunities and

relationships
WITHIN THE CLIENT SERVICES TEAM

• Reporting into your Senior Client Manager or Client Director on a day-to-day basis whilst

working with and supporting the wider team as required

• Managing the delivery of design projects and workflow, ensuring work is completed to the

highest standard whilst meeting client timelines and budgets

• Leading the day-to-day project deliverables from the initial briefing through the artwork

process, recognising when to elevate any issues or challenges

• Developing and managing project timelines and detailed proposals, which are realistic and

effectively meet our client’s needs

• Taking responsibility for ensuring Flook is up to date and accurate

• Assisting with the weekly management of billings, forecasting and client purchase orders

• Undertaking desktop research for brief content, audits, presentations and pitches

• Learning from Client Directors and Client Partners to grow client relationships and broaden

your understanding of the client service discipline

• Managing the training and development of a Client

WITHIN THE BROADER BULLETPROOF TEAM

• Positively contributing to the culture of our Bulletproof tribe

• Building unbreakable bonds and working collaboratively with the wider Bulletproof team

• Providing clear and actionable feedback within critiques and briefings, which is supported

with appropriate rationale and grounded within the client brief

• Organising and managing individual project wash-ups

• Beginning to utilise our proprietary strategic tools to build stronger briefs

• Working closely with the production team in the delivery of artwork and guidelines

• Proactively generating ideas to inspire members of the wider team

• Utilising and following the Bulletproof processes to deliver best practice ways of working

• Assisting in the development and delivery

Requirements
WHAT YOU SHOULD HAVE:
If you tick all of the boxes below, we could be a perfect match!
A keen and can-do attitude

• A fresh perspective and an entrepreneurial spirit

• Ability to forge strong relationships through excellent interpersonal skills

• Ability to proactively identify, leverage and spot opportunities with clients

• Exceptional attention to detail and communication skills, both written and verbal

• Well informed and reliable; able to foresee potential problems and propose solutions

• Ability to remain positive and calm under pressure in our fast-paced and sometimes

frenetic working environment

• Ability to successfully prioritise and manage multiple tasks and projects at any one time

• Demonstrate a clear understanding of the design industry, with a willingness to continue

learning
Benefits
Competitive benefits package