Client Manager - Operations

About the role

The Operations Coordinator will report to the Operations Director and have responsibility for leading and coordinating a team of House Supervisors and Support Workers in the provision of high-quality services to children and young people in residential out of home care. Additionally, the Operations Coordinator will be responsible for the coordination of a range of activities associated with Targeted Care Package’s (TCP’s).

This role is a 12-month fixed term contract (parental leave backfill).

The role supports children and young people in the West and North of Melbourne. It is a requirement of the role that the Operations Coordinator will regularly travel to Ability Assist residences. 

We offer

• Flexible work hours including ability to work from home.
• Warm, caring and genuinely supportive team environment.
• Opportunity to work for a growing organisation that demonstrates commitment to best practice leadership. 

Key responsibilities include

• Provide day to day leadership to House Supervisors.
• Ensure that Ability Assist provides a high-quality service to clients.
• Provide intensive case management support to children and young people.
• Coordinator a range of activities associated with Targeted Care Package (TCP’s).
• Grow and develop Ability Assist’s TCP service offering.
• Liaise with Department of Families, Fairness and Housing (DFFH) or the NDIS in relation to Ability Assist clients.
• Ensure that the relevant statutory requirements, legislative and regulatory obligations are adhered to and that services delivered are compliant.

About you

• Demonstrated experience in child protection, child welfare practice or a related field.
• Previous experience in managing the delivery of residential out of home care services. 
• Previous case management experience.
• Previous experience with Targeted Care Packages (TCP’s).
• Knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their families.
• An excellent communicator, expert listener and empathetic, who is able to guide, support and mentor. 
• Organised, time management skills are great and taking initiative is second nature for you.
• The ability to be resilient, flexible, and adaptable in a constantly changing fast paced environment. 
• Ability to work well both autonomously and with a team.

To be successful you will have

• A Bachelor degree in Social work or equivalent, or significant work experience in a relevant field plus a relevant qualification in Youth Work, Welfare Work, Community Services or equivalent.
• Compliance with minimum qualification requirements for Residential Care Workers in Victoria, including completion of the mandatory units of competency. 
• Victorian Drivers’ Licence.
• Employee Working with Children Check; (or willingness to obtain).
• NDIS Worker Screening check (or willingness to obtain).
• Right to work in Australia.
• Current First Aid and CPR (or willingness to obtain)

About Ability Assist 

Ability Assist is a highly experienced OOHC and NDIS service provider in Melbourne. We provide a wide range of person-centred services for adults, adolescents, and children with disability or complex care needs along with their families.

Our passionate and caring team here at Ability Assist have dedicated their lives to doing this in order to help people achieve fuller, happier, and more meaningful lives. We also work with the Department of Families, Fairness, and Housing (DFFH) to provide residential care for children and adolescents at risk.

How to apply: Click 'Apply' where you will be prompted to proceed with your application via the Seek website. you will need to upload your resume and a cover letter explaining why you are interested in this job along with your skills and experience. 

Shortlisting for this position may commence immediately so please submit your application as soon as possible.

Applications Closing Friday 8 March 2024.

Early Applications encouraged.

If you have any particular questions regarding the position or would like a copy of the position description, please get in touch with Mitchell Kane, HR Advisor at *******@abilityassist.com.au