AddressIngenia Communities is a leading Australian property group that owns, operates and develops a fast-growing portfolio of lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1400 people across 120 parks and communities, with offices in the 2 eastern seaboard states
What's on Offer?
- Competitive salary package + bonus
- Flexible work hours
- Hybrid Workplace - work from home 2+ days per week
- 6 Months Paid Parental Leave
- Paid Volunteer Leave as part of giving back to the local community
- Staff discounts on our Ingenia Holiday Parks
- Opportunities for career development
About the Role
We have an opening for a Client Relations Consultant to join our Sales team. The Client Relations team is critical to our customers' home buying and downsizing journey with Ingenia Lifestyle. You will manage enquiries and qualify clients over the phone before referring to the Sales team. This role is not about a hard sell and your success is not measured by sales conversions. You will take a nurturing and thoughtful approach with our customers and have a brilliant sense of follow up. You will get to enjoy working as a part of a close knit and collaborative team with hybrid and flexible work arrangements on offer.
Key Accountabilities
- Manage all inbound enquiries and make outbound calls to pre-qualify leads before passing to the onsite Sales team
- Set daily, weekly, annual inbound and outbound call targets including number of qualified leads
- Build trust and educate clients via phone and email, qualifying lead to a site tour stage in the process
- Identify customer's needs, clarify information, determine challenges and provide solutions
- Liaise with sales teams onsite to ensure smooth transition during the customer journey
- Develop an in depth understanding of all Ingenia brands
- Ensure that clients are always satisfied by providing prompt response and high levels of service
- Keep records of all conversations and emails via CRM
About You
- Experience using Microsoft Dynamics 365 preferred
- Previous experience in a similar role
- Excellent communication, interpersonal and customer service skills
- A strong desire to exceed customer expectations
- Proven ability to meet targets and KPIs
- High levels of stakeholder engagement, confident in building relationships
Please note that to be considered for this role you must be able to work in Australia, applicants will be required to provide evidence of their Australian work rights.
