Address- Employer of Choice - Australian Business Awards 2020 and 2021!
- An Employee Benefits Program
- Noble Park Location – hybrid work arrangement
Who we areNationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.
About the role
We are currently looking for an experienced Client Relationship Manager who will be responsible for nurturing and maintaining strong relationships with existing customers. This role will also involve serving as the main point of contact, understand client needs, and ensure the successful delivery of the highest level of services.
Responsibilities:
- Develop and nurture long-term relationships with clients.
- Understand clients' objectives, expectations, and pain points.
- Act as the main point of contact for client inquiries, requests, and issues.
- Maintain regular and proactive communication with clients.
- Provide clients with updates on product or service enhancements and changes.
- Address any concerns or issues raised by clients in a timely manner.
- Conduct regular assessments of client needs and requirements.
- Identify opportunities for upselling.
- Liaise with internal departments of various teams to meet client expectations and objectives.
- Handle and resolve client issues and concerns efficiently.
- Develop strategies to ensure renewal contracts.
- Act on feedback to enhance client satisfaction and overall service quality.
- Prepare regular reports on account status, feedback, and any revenue growth opportunities.
Skills & Experience:
- Proven experience in Client Relationship management, account management, or a similar role.
- Exceptional communication and interpersonal skills.
- Ability to build trust and rapport with clients.
- Strong problem-solving abilities and strategic thinking.
- Proficiency in using customer relationship management (CRM) software.
- Results-oriented with a focus on meeting and exceeding client satisfaction targets.
- Adaptability and the ability to work in a dynamic, fast-paced environment.
Why work with Nationwide Group
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:
- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts.
- An employee assistance program
- Professional development – we’ve won awards for our investment in our people!
- Genuine opportunities for career progression – we promote internally first.
How to apply
Interested? For a confidential conversation about this role, please call Omar on 0499 085 ***.
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check. Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
