Address
Form of workProRisk is seeking an experienced Client Service and Administration Officer to join our rapidly growing Consumer Business. The role is responsible for providing high-level Client Service and support ensuring the timely service of all client requests and accurate administration with service level agreements.
We are offering a permanent part-time position of 24 hours per week over four days working between 9am to 3pm.
This is a hybrid role working from our central Brisbane City office as required and working from home.
Our team, spread across 3 states with close to 40 staff, pride ourselves on our core values of Care, Leadership, Innovation and Professionalism.
Key Responsibilities
• Support the Manager Client Support Services in the day-to-day administration relating to the operation of the Consumer Motor Division.
• Provide high-level Client Service and support ensuring the timely service of all client enquiries and requests within agreed service levels.
• Ensure reporting is received accurately and within SLA.
• Ensure Broker payments are received and allocated in systems within SLA.
• Liaise with the Finance Team ensuring Insurer payments have been transferred within SLA.
• Processing and document issuance of new business, renewals and endorsements ensuring all interactions are performed efficiently and within SLA for each transaction type.
• Maintain relevant reporting, compliance and training registers.
• Effectively building relationships, contribute to team objectives, share information and encourage involvement
Prerequisites
The successful candidate will have a minimum 2-years administration and client servicing experience with demonstrated capabilities in delivering excellent Client Service.
• Strong Administration experience proficient with Microsoft Office Suite including Word, Excel PowerPoint, Outlook.
• Excellent time management skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work cooperatively in a team environment and autonomously with little supervision.
• Ability to quickly learn new systems, processes and develop an in-depth knowledge of the business.
• Demonstrate excellent time management skills and attention to detail.
• Ability to Analyse data, interpret information and summarise via reporting to Stakeholders.
• Demonstrated ability to work effectively building relationships, provide high-level Client Service and contribute positively to team objectives.
