Client Service Manager

WHO WE ARE 

We are proud to be recognised as a forward thinking and respected organisation and are committed to the values of Leadership, Growth, Respect, Productivity and Quality. As part of our highly valued team, you will have the opportunity to work alongside many of real estate’s top performers as well as other highly regarded professionals. In continually delivering the highest level of service both to our customers and teams we are focused on building a culture of performance and continuous improvement. We do this by providing our employees with opportunities to grow and realise their full potential, so they can aspire to greater levels of fulfilment and success in their work and personal lives. We are strongly committed to providing practical processes and programs to identify, develop and inspire all our current and future leaders. Consequently, our people are engaged and inspired while being rewarded and recognised for their input and performance. 

POSITION SUMMARY 
The primary responsibility of the CSM is to support the Agent with day to day operational sales functions of the business, manage client relationships, as well as generate potential business leads. 

KEY RELATIONSHIPS 

• Reports to Agent 
• Other key relationships: Colleagues, Marketing, Accounting, Clients, Management and Industry Professionals. 

MAJOR RESPONSIBILITIES 
The primary responsibilities and tasks expected to be performed will include:

• Provide operational support to the sales agent throughout the sales process. 
• Full administration support including day to day diary, email and phone management.
• Co-ordinate and implement marketing campaigns.
• Build and manage client relationships on a daily basis. 
• Source and create listing opportunities in the market. 
• Meet allocated targets. 

CRITICAL COMPETENCIES FOR SUCCESS 

• Superior organisational skills
• Microsoft Office Skills 
• Strong attention to detail
• Highly developed written and verbal communication skills 
• Ability to build relationships and develop rapport 

TRAINING & DEVELOPMENT 

• On initial commencement, formal induction will include training on job related tasks, company structure, style guide standards, procedures and other office protocol. 
• Training on internal marketing programs.
• Ongoing professional training and development.