Client Services Manager

• Position Available: Client Services Manager 
• Company: Right at Home Gold Coast Northern Rivers
• Location: Gold Coast North, including The Scenic Rim and surroundings
• Employment Type: Full-time

Right at Home - Right People - Right Approach

Right at Home Gold Coast, offers in-home supportive care services for older Australians, disabled adults, and individuals recovering from hospital stays. Our organisation is part of an international network with over 700 offices across eight countries. Our dedicated team of carers, including Registered Nurses, Enrolled Nurses, and Personal Care Workers, are thoroughly trained, screened, and insured professionals.

We provide a comprehensive range of services, from companionship to skilled nursing care, to improve the quality of life for those we serve. Our holistic approach to care emphasises individual needs and encompasses all aspects of well-being, including socialisation to support mental health.

About this opportunity:

We are seeking an enthusiastic Client Services Manager to join our growing team in a full-time role based at the Bundall, QLD office.

You will play an important role in assisting and supporting our Care Coordinators, Caregivers, and office staff in providing the highest quality services to our clients, with an emphasis on creating extraordinary relationships.

What We Offer:

• Join a reputable international company and make a meaningful impact in your community.
• Competitive base salary, superannuation, company car, and necessary tools provided.
• Autonomy and scope for professional development.
• Opportunity to contribute to the growth and development of the company.

Responsibilities:

As a Client Services Manager, you will:

• Raise awareness of our in-home support and nursing services within the aged, disabled, and hospital communities of Northern Gold Coast and surrounding.
• Develop and implement business development strategies to establish and nurture relationships with key stakeholders, including case managers and discharge planners.
• Maintain a regular call cycle to ensure ongoing engagement with the target market.
• Drive market penetration and revenue growth through strategic efforts.
• Attend initial client consultations at the residence with the client and family members.

Requirements:

• Understanding of Government funding for aged care and NDIS.
• Extensive sales experience with the ability to work autonomously and collaboratively.

As part of the application process, the following checks are required:

• National Police Check
• NDIS Worker Screening Check 
• Working with Children’s Check 
• Access to a comprehensively insured and registered vehicle
• Current QLD driver’s license
• Current First aid and CPR certificate
• Right to work in Australia

Desirable Qualifications:

• Previous business development experience in healthcare, aged care, or disability services.
• Established a network of contacts within the health and disability sectors.
• Have strong administration, communication, problem-solving, time management, and conflict-resolution skills.
• Excellent IT skills, including Microsoft Office suite.

Culture & Benefits:

• Rewarding work that makes a difference in the local community.
• Supportive and friendly workplace environment.
• Employee rewards program offering retail discounts.
• Opportunities for career advancement with the expansion of our office.

Apply today!

Please note that applications are reviewed regularly, and interviews may be conducted before the closing date. We encourage early submissions for consideration. If you are passionate about making a difference and meeting the above requirements, we would love to hear from you.

apply via SEEK or forward your CV along with your cover letter to *****@rightathome.com.au