Client Service Manager

Client Service Manager at Waverley Social Enterprises 

• Are you passionate about sales/Client Service, and love leading people?
• Are you looking for a role where you can make a genuine difference in people’s lives?
• Do you enjoy helping others to succeed?
• Are you looking to join an organisation and do work with real purpose, values and a commitment to drive positive social impact?

If you’re feeling lethargy of the for-profit corporate sales world, your values are aligned to Waverley, and answered yes to all 4 questions please read on (hint: following How to Apply is key) 

Here’s what’s in it for you:

• Be supported by encouraging team building, a sense of community, underpinned by recognition and inclusivity of individuals.
• Lead, mentor, and motivate a small team of Client Service Officers.
• Competitive Base salary, plus salary packaging as an optional benefit, up to $15,900 per FTB calendar year.
• Detailed onboarding and training to set you up for success.
• Support a product/service that changes people’s lives.
• Support from Executives and Managers to step away from your desk to volunteer with our amazing, supported employees.
• Famous Friday fun afternoon dance send offs for our supported employees.
• A company that has an amazing culture and is working towards incredible staff benefits.
• Have your feedback and ideas heard and valued.
• Delicious, discounted lunches from our Notting Hill canteen.
• Free onsite parking.

Here’s what’s required:

Administration

• Ownership of the administration of the sales pipeline and sales quote to order process
• Delegation of work from the Client Relationship Managers to Client Service Officers with client communication and sales order requirements.
• Making samples of work for clients and confirming orders with clients.
• Initiating the delegation of work of following up Purchase Orders and quick turnaround of Sales Orders.
• Working with clients to ensure the timely delivery of stock/products.
• Ability to identify and implement continuous improvement initiatives.

Relationships:

• Work closely with our Finance, Warehouse, Materials and Production teams.
• Take direction from Client Relationship Managers, Head of Sales and Chief Commercial Officer, assisting in delivering our Strategic Sales projects.
• Build and maintain strong relationships with key clients understanding their unique needs, advocating for solutions that meet their expectations.

Business Acumen:

• Exceptional communication skills, both written and verbal.
• Ability to work in a fast-paced team environment, as well as work independently.
• Confident in having challenging conversations with clients over the phone and in person.
• Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.

Leadership:

• 3+ years’ experience in a leadership role within a B2B customer service or sales environment.
• Set clear performance objectives, provide regular feedback, and conduct performance evaluations to drive individual and team excellence.
• Foster a collaborative and inclusive team environment that promotes continuous learning and professional development.
• Delegation of daily, week ongoing work to Client Relationship Officers to allow the Client Relationship Managers to focus on sales opportunities.
• Holding Client Service Officers accountable in following process.

IT:

• Excellence with CRM tools and Microsoft Office Suite tools (particularly excel and word).
• Promotor and champion of new IT processes and systems.

To be successful in this role we are looking for:

• Experience with working in manufacturing/production/catering/ assembly and/or with a not-for-profit/ social enterprise (preferred, not essential).
• Patience and empathy with a genuine connection to social enterprise.
• Drive to be the best version of yourself and willingness to learn.
• An open mind, positive attitude and a self-driven outlook with motivation to develop within the role.
• The right cultural fit our team and organisation.
• A point of difference that sets you apart from others in your success in Sales and Customer Relationships.

If you meet some, but not all, of the above please still apply. Enthusiasm, a growth mindset, and an infectious attitude will go a long way to your success in this role.

About Us:

Waverley Social Enterprises is embarking on an exciting transformation driven by the vision to offer our unique environment to more people living with disabilities, and to be a recognised leader in the disability supported employment services sector. 

We are a NDIS Provider that currently supports over 330 people living with disabilities across our 2 sites, Notting Hill, and Hallam. With businesses across catering, packaging, assembly, on-site labour, and grounds maintenance, we have been facilitating genuine inclusion and creating positive social impact for nearly 40 years, and a large & devoted client base who share our vision and purpose. 

We strive to provide innovative and meaningful employment for people living with a disability in a supported work environment, underpinned by offering significant positive social impact and outcomes from the employment and training our employees are provided. 

How to apply: (Hint, following these steps will help your resume make its way to the shortlist)

Step 1. If you have any queries about the role, reach out to our Talent Acquisition Officer ***********@wavind.org for additional information.

Step 2. Research Waverley Social Enterprises (just an overview of what we do and who we are).

Step 3. Apply via Seek with your up-to-date resume and cover letter that includes details about your relevant experience and why you are passionate about potentially working for Waverley Social Enterprises, addressing the key criteria. Applications without a cover letter will not be considered.

*Please note only shortlisted candidates will be contacted.*

Only candidates with valid working rights and permanent residency status will be considered for this position. Offers of employment will be subject to an NDIS Worker Screening check. 

We encourage applications from candidates of all backgrounds to apply.