Client Service Officer

About the Role
Our client is seeking a dedicated Client Service Officer to join their Trustee Services Division. In this role, you will be a part of a team responsible for delivering high-quality, consistent, and timely administration services for Trusts and long-term Estates. Managing a caseload of 40-50 Trusts/Estates, the successful candidate will balance work outputs and competing priorities to ensure favourable outcomes for the service recipients.

Responsibilities Include:

• Managing a diverse portfolio of Trusts and Estates through various stages of administration.
• Upholding high standards of service delivery as set by our client.
• Effective communication with a broad range of clients, professionals, staff, and community members.
• Applying investigative, analytical, and problem-solving skills to resolve complex issues efficiently.

Ideal Candidate:

• Exceptional interpersonal, customer service, and communication skills.
• Previous experience in the legal or financial sectors is highly desirable.
• A proven track record of empathy, insightfulness, and personalised customer service.
• A commitment to providing value and ensuring high customer satisfaction.

What’s on Offer:

• Opportunity to get your foot in the door within a government department
• Exciting four-month contract, working across various projects.
• Based in the Newcastle CDB, with stunning harbour views.
• Full time working hours; Monday to Friday, 9:00 AM to 5:00 PM
• Earn $35/hour plus superannuation.

Why Join Us?
Our client offers a supportive and inclusive workplace, emphasising the importance of insight, convenience, and timeliness in service delivery. This role is an excellent opportunity for those looking to develop their career in legal or financial services while making a significant impact in the public sector.

Application Process
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and reasons for applying. Join a team committed to excellence and making a real difference in the community!

This is an exciting opportunity for professionals who are eager to step into a role that combines legal and financial expertise with impactful service delivery.