AddressThe Client Service Officer needs to understand, interpret and apply standards, legislation, policy and guidelines in providing services to clients and in managing properties and tenancies.
The role acts autonomously in relation to providing advice, referral and provision of some housing assistance however line manager approval is needed for some products and for determination of out of guideline approvals.
Key accountabilities
- Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
- Manage tenancies and support clients to maintain successful tenancies.
- Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities.
- Manage client information to ensure confidentiality, accuracy and integrity.
- Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs.
- Client service officers work extensively and directly with clients with complex support needs in their home and in the field.
- Planning and prioritizing workloads to meet deadlines in a demanding workplace.
- Managing conflicts and expectations of clients and their advocates in a human services environment.
- Client Service Officers often need to respond to and manage antisocial behaviour.
- Drivers License require.
