Client Services Concierge

Pulse DC is a highly resilient, Tier III Uptime institute certified, large scale Data Centre offering Data Centre colocation services to a broad range of corporate and enterprise customers: local, state and federal governments and global technology giants.

Located 15 minutes from Toowoomba and 120km from Brisbane, at the Toowoomba Technology Park, Pulse DC is a truly unique facility with a design optimised for the local climatic conditions and in demand infrastructure.

Designed as the cornerstone of the Toowoomba Technology Park, with high power capacity, and diverse carrier connectivity with a large available footprint, this facility is ideal for the technology of today and our future. Pulse DC guarantees exceptional delivery of first-class Data Centre services.

A great opportunity has arisen for a dedicated and self-motivated Client Services Concierge to join our team in Toowoomba. We are looking for an enthusiastic and engaging team member who is passionate about delivering a great experience to our customers with every interaction. In the role of Concierge, the successful applicant will apply their exceptional customer service skills and knowledge to be the first point of contact for any customer queries and:

• Meet and greet all visitors to Pulse DC in a friendly and professional manner;
• Maintain a working knowledge of Pulse DC standard product offerings and Service Level Agreements;
• Ability to operate in a team environment with a high level of communication skills to ensure team goals are achieved;
• Participate in a rotating 4-On 4-Off shift roster affording a 24/7 presence for Customer Service, site monitoring and physical security;
• Provide guidance and support for Level 1 Help Desk duties; and
• Assist with customer onboarding, inductions, escorts, systems monitoring, site up-keep and escalation processes.

To be successful in this role, you will possess the following attributes:

Essential:

• Excellent Customer Service
• Availability to perform Shift Work
• Exceptional planning, organising and analytical skills.
• Willingness to undertake a number of manual duties to assist customers, the facility's operation and cleanliness.
• Excellent written and verbal communication and effective interpersonal skills
• Have the ability to hold a security license

Desirable:

• Previous Customer Service Experience
• Experience in Level 1 or 2 Support Roles or Security operations
• Proficient in Microsoft Office Suite and a high level of computer skills
• First Aid/LV Rescue Certificate
• Security Providers Licence (Cert II)
• Data entry

What we offer

• Opportunity to work in a supportive, fun working environment.
• On the job learning and development opportunities.
• Access to corporate discount and benefits including a pool and gym facilities.

This is a unique opportunity for a passionate, enthusiastic and diligent individual to be part of our team. Apply now with your CV and resume or contact **@fkg.com.au for more information.