AddressAbout the role:
Join our dynamic team as a Client Services Manager and play a pivotal role in shaping the future of parking enforcement services. In this key position, you will be responsible for nurturing and expanding client relationships, managing sophisticated software systems for both clients and customers, overseeing a dedicated team handling administrative appeals and customer service, and delivering insightful business reports that drive strategic decisions.
This role offers the opportunity to demonstrate your leadership skills, strategic insight, and your commitment to excellent client service in a fast-paced and evolving environment.
Client Details
About us:
The Wilson Group is an industry leader providing diversified services including Health, Storage, Parking, Security and Technology Solutions. Our successful operations have expanded internationally, and this growth is underpinned by superior performance and the strength of our relationships.
Description
Key Duties include:
- Provide Leadership and management to the Appeals & Customer Service team
- Coordinate with landlords and clients on the customer portal system, including registration and user management, and generating reports.
- Work closely with key stakeholders to provide insights on site performance and improvements
- Prepare quotations and service agreements for potential clients.
- Manage setup processes for new car parks across various systems.
- Deliver comprehensive monthly and weekly reports to finance and operations managers.
- Manage the debtor's process and liaise with third-party agencies.
Profile
Skills and requirements:
- Previous Experience in an office environment, leading a team, preferably in a busy customer service or orientated role
- Excellent attention to detail and experience in managing deadlines and prioritising busy workloads
- High-level administrative and organisational skills with strong attention to detail
- Basic computer literacy and Excel competency.
Job Offer
This is a Full-time position the role offers a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.
How to apply
Please click APPLY NOW! Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please email ***************@wilsongroupau.comor call Bradley Douglas on 0458 676 *** to organise a convenient time.
