Client Services Manager

Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions, festivals or e-sports.

The Client Services Manager will join our Ticketek team based in Melbourne. The role will work closely with clients from Melbourne’s most prestigious venues, ticketing world-class entertainment events.

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

As Client Services Manager, your role will include:

• Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
• Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
• Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.

The Person

To be successful in this role, you will:

• Have a passion for live events.
• Demonstrate a client focused attitude, being a true ambassador for our brand.
• Be a team player willing to strive to deliver exceptional results.
• Possess attention to detail.
• Be able to troubleshoot and problem solve.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.

Essential experience & skills:

• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients.
• Ability to resolve client/customer problems in a helpful manner.
• Understanding or ability to learn ticketing systems and processes.

Desirable, but not essential, experience & skills

• Client/customer relationship skills.
• Experience in Event or ticketing roles.
• Tertiary qualified.

Other key considerations for this position

• Due to the nature of this role, work is required outside of business hours and on the weekend.

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

So, what does TEG offer?

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

• Flexible Working Arrangements
• Birthday Leave!
• Health & Fitness perks
• Free Advice and Support (EAP)
• Flu Vaccinations
• Learning Opportunities and support
• Company Paid Parental Leave
• Complimentary tickets to selected events
• Going the Extra Mile (GEM) Awards and Service Awards
• Opportunities to support our community and partners

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Eventopia, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, TEG Rockefeller, Rugby Live, TEG Europe, Propaganda, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

You can learn more about TEG here: www.TEG.com.au

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

We believe in creating a place where our people can do their best work!

*Only direct applications will be considered. No recruiters please*