Client Services Officer

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Job Description

We are seeking a Client Services Officer to deliver exceptional customer service in our Environmental laboratory. This role involves overseeing the day-to-day operations of the branch and effectively managing customer expectations.

Your key responsibilities in this role will include but are not limited to:

• Communicate directly with clients to resolve any sample receipt or logistics issues as required.
• Communicate effectively with the relevant section heads of impending samples for production
• Discuss result status and turnarounds with clients when required.
• Ensure all client requests are passed onto the relevant laboratory department e.g. bottle orders to sample administration.
• Assist the lab team during busy periods.
• Prepare Quotations where required and assist with preparing and sending Invoices.
• Assist with setting up client accounts.
• Report on client satisfaction to management.
• Assist management in process improvements.
• Assist management in promoting a safe working environment and report immediately on any unsafe work condition or equipment to the supervisor.
• Perform other duties as required to ensure the smooth running of the section and to ensure the expected outputs are performed within budget.

Qualifications

• Scientific qualifications (Diploma or Tertiary) or extensive experience in laboratory environments
• Experience using a LIMS
• Excellent written and verbal communication skills

Additional information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.
SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.