Client Services Officer - Event Health Services

Do you want to join an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years’ experience, the culture at St John WA is underpinned by a strong team spirit and camaraderie with employees and volunteers working together to change lives. This powerful sense of belonging makes St John WA a place where our people are proud to work.

This combined with over 3000 permanent staff, 6000 volunteers and annual revenues of around $400 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia.  Each year we attend in excess of 250,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

Event Health Services (EHS) has been providing first aid cover and medical services at WA events since 1903 and attends more than 4,000 events annually. For more information please visit. Event Health Services | Event First Aid Cover Perth - St John WA .

A job to be proud of:

As a Client Services Officer in Event Health Services at St John WA you will join an efficient and collaborative team based in our Belmont office and be responsible for managing client requests and bookings and enhancing the reputation of St John Ambulance as a premier pre-hospital health and event management service. The role is permanent part time working 22.5 hours per week and has flexibility to work over 3 or 4 days.

What you’ll do:

• Update and maintain Event Health Services client records and booking systems and ensure the standard of documentation and associated processes are accessible in appropriate formats
• Ensure administrative and financial activities are performed in accordance with current policy and processes.
• Ensure all correspondence and administrative processes are completed in accordance with relevant policies and procedures to facilitate the provision of accurate and timely information 
• Ensure the service area observes and achieves legal compliance in relation to all areas of legislation related to Event Health Services
• Provide quotes to clientele in a timely and accurate manner
• Provide advice and support to clients regarding medical services they may require at events
• Effectively communicate to internal and external stakeholders
• Work with the Event Health services team to hit the monthly targets and KPI’s
• Supporting the Event Health Services team to ensure they meet their obligations and goals

What you’ll need:

• A passion for delivering exceptional customer service consistently
• Strong data entry skills with excellent attention to detail
• Excellent verbal and written communication skills
• Excellent problem-solving skills and ability to demonstrate initiative
• An understanding of KPI's with exceptional time management
• Familiar with financial administration techniques and demonstrated ability to adapt to corporate systems
• Ability to work autonomously but also work with a close team
• Demonstrated ability to adapt to and utilise corporate information systems
• Competency in Microsoft Office Suites to an intermediate level

What’s in it for you:

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement pro rata
• 17.5% leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations and how your skills and experience make you a good fit this position and resume.

Alternatively, if you have any questions, please contact Katherine Park on (08) 9334 8***.

Applications close on Monday the 22nd of April 2024 at 6:00pm. 

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.