Client Success Manager

About Flaunter

At Flaunter, we’re on a mission to redefine digital PR. Based in the Sutherland Shire (Miranda), we’re a SaaS platform that connects lifestyle brands with media and creators. Our tools empower brands to effectively showcase, manage and distribute their press assets (images, videos, media releases, sample collections and more) and for media professionals to find everything they need in one place. With Flaunter, the entire PR cycle is more efficient, allowing for smarter, more strategic collaborations in the digital space.

Flaunter has cemented its status as a leader in the Australian market, and we are now extending our reach internationally. In this exciting growth-phase of the business, we are attracting a diverse clientele and developing innovative new features for our platform.

The Role

We’re looking for a Client Success Manager with a strong understanding of digital PR, brand marketing and/or media relations. This role involves enhancing our client engagement and strategically driving our customer relationships to maximise the use of Flaunter’s services for increased media presence and brand storytelling.

Key responsibilities

• Identify and pursue new client acquisition and market opportunities, developing a strategy that aligns to Flaunter’s sales targets.
• Onboarding of new clients, providing training and product demonstrations.
• Develop and strengthen relationships with our portfolio of lifestyle brands and media partners to meet loyalty and retention objectives. 
• Serve as the primary liaison for client enquiries, offering expert problem-solving and proactive customer support.
• Develop content for our support knowledge base in response to client queries and feedback. 
• Enhance business with existing clients and propose solutions to increase revenue.
• Collaborate with the product team to incorporate customer feedback into product improvements.

About you

• A minimum of 5 years’ experience in Sales and Account Management.
• Strong strategic planning and the ability to analyse customer data. 
• A strong interest in the industry verticals we service, including fashion, beauty, accessories, home, tech and hospitality. 
• Outstanding written/verbal communication and negotiation skills.
• Ability to work autonomously. 

What’s in it for you

• A dynamic and fast paced environment with a small team who love what they do.
• Opportunity to work locally with flexible working arrangements (part time for the right candidate will also be considered). 
• A key role in an innovative team transforming the PR industry.
• Attractive commission structure for new acquisitions.

Join our team

We’re eager to bring on board someone who’s as excited about our journey as we are. If you’re ready to grow with a leading company and elevate the impact of lifestyle brands in the media, we’d love to hear from you.