AddressAre you a nurturing and personable individual who excels at making strong connections with clients? Are you an organised and dynamic professional with a passion for the aesthetics and wellness industry? Do you thrive in a fast-paced environment where attention to detail and exceptional customer service are essential? If so, we have the perfect opportunity for you!
You must be okay to travel to Gold Coast Clinic (Bundall) occasionally for shifts.
Position: Full time Receptionist/Administration Officer
Location: Brisbane (New Farm)
Salary: Competitive, commensurate with experience
About Us: At Angel Aesthetics Clinic we are a premier destination for advanced cosmetic procedures and treatments that enhance natural beauty and boost self-confidence. Our state-of-the-art clinic is staffed by a team of experienced medical professionals dedicated to delivering optimal results and personalised care to our valued clients.
Role and Responsibilities: As the Receptionist/Administration Officer, you will play a pivotal role in ensuring the smooth and efficient operation of our clinic. Your responsibilities will include:
- Greeting and assisting clients in a warm and professional manner.
- Making strong connections with clients to ensure their experience is personable.
- Managing appointment scheduling and ensuring optimal utilisation of clinic resources.
- Handling phone calls, emails, and inquiries, providing accurate information to clients.
- Managing patient records, maintaining confidentiality, and ensuring accurate data entry.
- Coordinating with medical staff to ensure a seamless patient experience.
- Assisting with billing and payment processing, and maintaining financial records.
- Collaborating with marketing and social media teams to promote clinic services.
- Participating in team meetings and contributing to process improvement initiatives.
- Maintaining a clean and organised reception area.
- Upholding clinic policies, procedures, and quality standards.
- Demonstrating a genuine commitment to exceptional customer service.
Qualifications:
- Previous experience in a similar administrative role, preferably in a medical or cosmetic setting.
- Excellent organisational skills with a strong attention to detail.
- Exceptional interpersonal and communication skills.
- Proficiency in using office software, including Microsoft Office Suite.
- Ability to handle confidential information with discretion.
- Strong multitasking abilities and the capacity to work effectively under pressure.
- Positive attitude, team player, and willingness to go the extra mile.
- Knowledge of cosmetic procedures and terminology is a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for professional development and training.
- Access to discounted cosmetic treatments and products.
- A supportive and collaborative work environment.
- Contribution to a growing and reputable cosmetic clinic brand.
