AddressDesktop Support Engineer
Location:
Mount Waverley, Melbourne, VIC
Who are Pentana Solutions?
For almost 50 years, Pentana Solutions has pushed the automotive envelope through innovation, cutting edge technology and industry changing invention. Our passion for the industry and our expertise in the field drive us to always look for the next opportunity. Through customer collaboration and 49 years of industry knowledge, we work around the clock to ensure our customer’s businesses operate more profitably. With a global footprint spanning more than 100 countries and 50,000 users – we’re driven to deliver innovative solutions that transform the way you’ll work tomorrow.
As a company, we recognise our people are our greatest asset. Our core values support our vision and shape our culture. En.R.I.T.C.H - Enjoyment, Respect, Integrity, Trust, Communication and Honesty. All our employees understand and live by these values which leads to our success.
The opportunity
The Infrastructure team is responsible for all aspects of Information Technology, including solution architecture and IT implementation for Pentana Solutions. The team focus on three key core areas of expertise - core networks, internal and customer platforms, and Desktop Support for Pentana Solutions staff.
The infrastructure team is dedicated to the certification of technology which drives our business to succeed. In collaboration with presales, development and our customer service centre, our focus is to collaborate and deliver the most secure, scalable and supportable solutions for the Pentana Solutions business and our customers
Reporting to the Desktop Support Engineer Team Leader, the Desktop Support Engineer will support the company infrastructure and technology requirements, which cover a diverse range of hardware, operating systems / applications and communication solutions for Internal Pentana Solutions Staff members.
This role requires working from our head office in Mount Waverley, five days per week.
Key responsibilities include, but are not limited to:
- Providing friendly/high customer service and timely follow-up on all incidents, including managing and tracking all incidents via the service management tool (i.e. ServiceNow).
- Management and maintenance of employee desktop environments, inclusive of operating system and production applications.
- Management and maintenance of messaging and user communications software.
- Management and maintenance of user accounts, security and access to servers and auditing.
- Management and maintenance of backups to critical equipment, including but not limited to offsite rotation of tapes.
- Installation, configuration and support of print devices.
- Build, installation and configuration of server solutions where required.
- Continual assessment and improvement of internal processes, ensuring they are compliant and in line with industry standards.
- Generating ad-hoc and regular reports as needed.
- Working with the wider team and departments, on tasks, projects and requests/support as needed.
- General administrative duties as required (e.g. security/Anti-virus/ WSUS).
What’s in it for me?
The successful candidate will be rewarded with the opportunity to join a passionate group of highly experienced people in an inclusive local and global team.
Other benefits include:
- Attractive remuneration package – we believe in sharing the benefits of growth with alignment to our portfolio and company success.
- Relaxed but ambitious culture – We focus on delivering outcomes but have fun doing it.
- Opportunity to collaborate with a broad range of departments – you will get to work with various departments across our organisation nationally and across the globe.
- THRIVE - our holistic wellbeing program.
- GROW - our Learning and Development framework, where we aim to create a workplace that inspires continuous personal and professional growth.
- Work-life balance, inclusive culture, community and social events, awards and recognition for your work.
Who you are:
Professional:
- Tertiary qualification in relevant IT field
- A background in the automotive industry – highly desirable
- Microsoft Windows Certification – highly desirable
- Tertiary qualification Knowledge of ITIL – highly desirable.
- Competency with Windows systems (Windows 10/11, Exchange 20xx, Active Directory)
- Experience with Microsoft 365 general administration.
- Experience with Microsoft 365 Exchange management
- System Center Configuration Manager experience (desirable)
- Competency installing, configuring and supporting the Microsoft Office suite of programs
- Demonstrated experience with scripting and automated build process included WDS
- Demonstrated experience in performance tuning, system recovery
- Experience with Webex, Cisco Video and Voice.
Personal:
- Excellent interpersonal skills; written and verbal communication
- Excellent customer service; ability to converse effectively with management and users at all levels
- Proactive, with an ability to work effectively autonomously and within a team
- Pragmatic and analytical, with a critical thinking mindset
- Excellent attention to detail
- Delivery and results focused
- Resilient, with the ability to work under pressure and handle multiple projects.
- Decisive and tenacious when delivering projects/and or tasks.
If you feel you have the skills and qualifications to carry out this role, please click "Apply" and complete our short online application form.
